Nationwide IT Support, Projects and Cloud Services. Founded in 1990.
43% GROWTH ON ANNUAL IT SUPPORT CONTRACTS IN 2016!
FIRST TIME FIX ON IT SUPPORT CALLS NOW EVEN BETTER!
25 YEARS IN BUSINESS FOR CMS GROUP!
New clients experience vast improvements in
Support Levels by moving to CMS Group.
-91.4% of calls answered -89% first contact resolution
-3:37min avg. call handling time
-Only 6% of calls require Field escalation