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Article:

FIRST TIME FIX ON IT SUPPORT CALLS NOW EVEN BETTER!

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CMS Group

WHY NORTH WEST COMPANIES MOVED IT SUPPORT TO CMS GROUP

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Article, Case Studies + Quotes:

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CLOUD OFFERINGS

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THE DIFFERENT SHADES OF

Cakes :)

Article:

25 YEARS IN BUSINESS FOR CMS GROUP!

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New clients have experienced vast improvements on their
Support Service Levels after moving to CMS Group.

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> 91.4% of calls answered in under 2mins.
> 89% first contact resolution via Service Desk.
> 3:37min avg. call handling time.
> Only 6% of calls require Field Support escalation.
> 99% customer support satisfaction for 5yrs running.

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Contract Success with QHotels!

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CMS Group Lands

Welcome to CMS Group – an independent IT provider managing IT Infrastructure, Support Services, Projects and Cloud Services.

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IT Support Services

CMS offer a complete wraparound of your IT Support managing all your business needs. 1st 2nd, field and 3rd line proactive  IT Support.

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IT Infrastructure

CMS works with its customers to create a detailed strategy to ensure that the businesses IT and objectives are aligned.

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CMS Pro-Cloud

This enables the majority of your technology to be maintained under the expert supervision of CMS Group, leaving you with carefree utilisation.

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"CMS are specialists in their field which makes it easier to work with them.
They also understand what we are trying to do and take away the support issues, enabling us to
concentrate on the big picture of ensuring the IT is adding real value to the business."

Joanne Stanford – IT Director, DeVere Group

“I thought I should drop you a line to say how impressed I am with the team of engineers that
are assisting us with the roll out … without a shadow of a doubt, had we engaged ‘standard’ engineers
we would have struggled to complete this project within the time constraints put
upon us … As a company you have obviously decided that recruitment based on a ‘can do’ attitude is
as important as the IT skills of a particular engineer and for this you should be commended”

David Kelly – IT Director, QHotels

“The primary remit for CMS was to release key Emerson & Renwick personnel from
daily fire-fighting of IT issues. This has been achieved due to the quality and accessibility of
the CMS remote service desk.”

Andrew McLaughlan – FD, Emerson & Renwick

“We’ve been working with CMS Group for over 3 years now. We initially started out by asking them to provide
an ‘Annual Leave Cover’ contract which they gladly did. This has since escalated into a
‘3rd Line System Support’ contract, a ‘Cisco Switch Breakdown & configuration’ support contract,
and an ‘Out of Hours’ support contract. We have an excellent working relationship with the
CMS Group staff who offer a personal touch and take full ownership of our problems to their resolution.”

Mark Rice – IT Manager, Global Renewables

“IT is an enabling tool that allows us run our business as efficiently as possible. By switching to the
CMS Cloud Service we've side stepped many of the day-to-day hardware and software management issues
that don’t add any real value to the business. Instead we've got a dynamic and flexible IT infrastructure
that is both resilient and more suited to the demands of a rapidly growing Trumeter Technologies.”

John Smith – CEO, Trumeter Technologies

"I decided that CMS Group would best suit our company after meeting three potential IT Support companies.
This was mainly due to Oliver’s knowledge and his ability to listen to our company IT support needs
and confirm that he was able to ensure all requests could be dealt with by CMS and in a
professional manner. I have on many occasions called CMS for help and guidance in the short time
that we have been customers and been more than happy with their immediate attention and resolution."

Sue Preugschat – Birtwells & Co