CMS Group Lands Contract Success with Kirk Scaffolding!

Who Are Kirk Scaffolding?

Kirk Scaffolding is a leading scaffolding contractor operating throughout the North of England with over 50 years of industry experience. As a family run business in its 3rd generation, Kirk Scaffolding has become renowned for supplying a quality tailored service, at a competitive price.

Jeremy Kirk, Director at Kirk Scaffolding:

“Having realised our IT System was no longer fit for purpose as our Business grew, we spoke to several Companies about replacing it. We were sufficiently impressed with the CMS Group to place our order with them.

The work was carried out at the agreed time and within the agreed time framework which was vital to our on going business. All work was carried out in a professional manner and we are more than happy to recommend CMS Group to anyone looking to upgrade or replace their IT Systems.”

 

Why CMS Group Partnership?

CMS Group have offices in London and Manchester with a Head Office based in Blackburn, which is local to Kirk Scaffolding.

Kirk Scaffolding were looking re-design their IT Environment due to an aging infrastructure which wasn’t meeting the growing needs of their company. CMS Group spent time to understand Kirk Scaffolding’s route business issues, the direction they wish to grow in, and how this may affect their IT and end users. By spending more time initially understanding their business CMS set a direction and strategic plan so that their IT could become cost effective and proactive, instead of a reactive fix which generally results in further issues over time.

 

CMS Group Provides…

CMS Group has recently completed Kirk Scaffolding’s IT Infrastructure refresh within the stringent budget and timescales initially presented in the project plan. The project was a great success and was completed without any unplanned downtime, because of this Kirk Scaffolding management had the confidence to engage with CMS as their IT Partner having now signed a complete support contact with CMS Group.

CMS Group act as Kirk Scaffolding’s IT Department and therefore are the single contact for any IT related issues. CMS work with Kirk Scaffolding to regularly review their IT strategy and ensure that it’s always aligned with the direction of the business, so as technology’s advances and their business changes their IT strategy will too.

 

CMS Group Lands Contract Success with QHotels!

Who Are QHotels?

QHotels have 27 beautiful 4 & 5 star Hotels, Conference Venues and Resorts throughout the UK, having been named AA Hotel Group of the Year 2014-15 and the No.1 UK Hotel Chain from Which?


David Kelly, IT Director at QHotels:

… I thought I should drop you a line to say how impressed I am with the team of engineers that are assisting us with the roll out … without a shadow of a doubt, had we engaged ‘standard’ engineers we would have struggled to complete this project within the time constraints put upon us … As a company you have obviously decided that recruitment based on a ‘can do’ attitude is as important as the IT skills of a particular engineer and for this you should be commended …


Why CMS Group Partnership?

CMS Group were selected to help QHotels manage their rapidly growing IT requirements for a selected number of Hotels within the group. As QHotels already have a technically strong team of Engineers, CMS Group were able to embrace their team and establish a close working relationship to ensure that all resource is managed to its full potential. By enabling QHotels Engineers to focus on designated jobs without disturbance, CMS Group’s Service Desk became the single point of contact and ownership, for all issues including 3rd parties. This enabled management to focus on the bigger picture having confidence that CMS facilitates IT to help drive the business forward.


CMS Group Provides…

CMS Group provide a Service Desk to a selected number of Hotels within the Group, providing support seven days per week, 06:00 – 22:00. This enables a single point of contact for all IT jobs from remote support, to engineers on site and all 3rd party application communications. However QHotels on site Engineers act as an on-site resource, this means that CMS picks up, logs and remotely fix the majority of calls, but when an on-site engineer is required, CMS liaise with QHotels on-site Engineers to provide seamless communication and fix. A portal is provided allowing both parties full visibility of the job lifecycle, delivering peace of mind so that no job is lost in transition.

CMS Group manages QHotels 3rd party application communications (Micros, etc.). As CMS Group have over 20 year’s experience in providing specialised IT support to the hospitality industry, CMS have formed extensive relationships with the major application vendors ensuring there are no gaps in Service Levels or Knowledge in supporting these.

CMS Group provide complete statistics on support, accessible anytime via a web portal such as:

  • Average time to answer
  • Average time to fix
  • Route cause analysis
  • 3rd Party Performance against their Contractual SLA’s

 

Q2Q1