Last year was a record year for CMS, with a growth of 43% for IT contracts. This year new IT Support Contract values have already passed 2016 (as of only August 2017), with a projected increase for the year of 45%.
This growth demonstrates that CMS is delivering real value, offering a range of IT Support services including 1st line, 3rd Line, and Field Support. Our approach is different, we dig deeper and make sure we fully document all 3rd parties/SLA’s/hours of cover etc. By having this detailed approach, we make sure the support quality is high, also we work extremely closely with the internal IT team, offering a high level of communication.
REASONS FOR THE GROWTH
- We never rest and are always looking at ways to improve support and assist the client’s business.
- Detailed take on process, provide you with all documentation
- High calibre staff
- All staff understand ‘ownership’
- Work with you on developing strategy
New Customer examples
- Nationwide Hotel Group with over 30 sites, planning significant growth
- Nationwide Hotels Group, new site opening this year
- Premier Luxury Hotel Group
- Textile Manufacturer
- Educational Establishment
- And more….
Businesses are ever pressed to deliver improvements, by working more efficiently, make better use of IT, work smarter; by partnering with CMS the IT team can focus on delivering these improvements and making a tangible difference