Field Support

IT Field Support Features:

Due to the success of the Service Desk, only 6% of calls raised require IT Field Support escalation as we manage to resolve 94% of all issues remotely. That being said, having an onsite presence is critical in some scenarios.

Our IT Field Support engineers cover all corners of Britain with engineers based in multiple locations. Examples of jobs carried out by field support include:

  • Fault Diagnosis
  • Installation / Setup Hardware & Software
  • Provision Loan Equipment
  • Proactive Maintenance
  • Break Fix
  • Assist Office Moves
  • Project Work

Our engineers are highly trained with the view that once they attend site they can fix most issues, including server rebuilds.

On top of standard Engineers, we also have Technical Services and Professional Services, each more technical than the other. This means that we can send out an appropriately skilled colleague to each job.

What Next?

  • Call: 01254 296 700 (or) 0207 663 5621
  • Email: sales@cms-group.net

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