SERVER MONITORING

SupportPlus Server Monitor

Keeps a watch over your servers for the slightest hint of trouble.

The CMS SupportPlus Service will watch over your servers 24/7, 365 days a year, Monitoring all aspects of your servers health including performance, availability, network status, router viability, environmental status and server room security.

If there's the slightest hint of trouble on the horizon our helpdesk team steps in to solve the problem before it affects your business.

 

Keeping Businesses Working

Your business depends on IT. A failed server is not only a problem for your staff, your customers too may be wondering why they can't access the services they need. It can also be expensive as well, as one company discovered when it's server went down costing £000's an hour in lost business.

At best your server's, in-built, monitoring software will give you some advance warning that there's a problem while there is still time to do something about it.

Unfortunately the signs aren't always easy to spot. They will be hidden in the system performance stats, so you need to know what you are looking for. This is where the problem moves from being a computer one to being an IT one - identifying the problem and taking steps to prevent the server fault escalating to a complete failure. Add to this the fact that the early warning might come at 4.00am on a Sunday morning and you can begin to appreciate why companies have chosen to opt for the CMS SupportPlus server monitoring service manned by professional support engineers and backed by a nationwide network of field support engineers.

The CMS SupportPlus service builds on CMS 'intelligent' helpdesk methodology that using our IT support experience to provide 24/7 monitoring of a company's servers.
Put simply, the CMS SupportPlus service proactively monitors your servers, aiming to fix any problem before you know the fault exists!

 

Scalability

CMS can proactively manage anything from a single server anywhere throughout the UK, through to a large Server Farm

 

Environment

CMS will manage a range of environmental issues, when agreed thresholds are passed the Helpdesk will remotely log onto the Servers and diagnose the systems health, if required an engineer will be dispatched to site. The client will be kept fully informed. Below are some of the issues covered:

• Temperature

• Humidity

• Water Detection
  - e.g. leaking rook, floods etc

• Power Outage

 

Security

• Intruder Detection

• Trigger CCTV recording and notify Helpdesk

 

Services

• Monitor Services such as Operating System, Exchange Server etc, checking:

• Event Log errors

• Status

 

Performance

• CPU utilisation

• Memory usage

• Disk Capacity

 

For details of our next technical workshop on Server Monitoring contact us.