2016 marks a very exciting milestone for CMS Group as we complete our 25th year in business! We would like to tell you a little bit about the story so far…

Who are CMS Group?

CMS Group is a family run business, originally started in 1990 by Managing Director Andrew Coop, now joined by son and daughter Oliver and Darcy. CMS Group provides IT Services and Infrastructure to both local and nationwide businesses. Our mission statement is to deliver outstanding IT Support, which is backed up by recent and existing case studies.

Why work with a Family Business?

Why deal with a family business? Many businesses are owned by investors whose sole objective is to generate maximum profit. Our ethos is to create long term relationships and provide the best service we can.

The CMS Staff

One of the most stand out advantages that we have at CMS Group is our staff. Everyone at CMS Group takes real responsibility for looking after our customers and go above and beyond to make sure that we help them wherever possible. This is best articulated in the quote below:

“… I thought I should drop you a line to say how impressed I am with the team of engineers that are assisting us with the roll out … without a shadow of a doubt, had we engaged ‘standard’ engineers we would have struggled to complete this project within the time constraints put upon us … As a company you have obviously decided that recruitment based on a ‘can do’ attitude is as important as the IT skills of a particular engineer and for this you should be commended …”

David Kelly, IT Director at QHotels

Key Milestones

During our journey we have reached many milestones to be proud of, below we have detailed the story of key ones:

Nationwide Support – CMS provides nationwide on-site (and remote) IT Support 24/7/365. Our Nationwide support started over twenty years ago when we started working for De Vere Hotel Group, we demonstrated at that time that we could add significant value to providing IT support for a nationwide expanding business:

  • Adding value by understanding the Client’s Infrastructure
  • Truly work with the IT team in partnership, delivering class leading IT support
  • When users call the Service Desk, the technician understands the client’s set-up
  • Service Desk technicians regularly visit sites to familiarise themselves with the business and users

Cloud Services – CMS first delivered Cloud services over five years ago, we are now on our second iteration (commissioned December 2015), based on what is considered the premier Data Centre in Manchester, and utilising the very latest IBM ‘Pure Flex’ technology. The IBM technology was designed from the ground up, resulting is class leading performance that delivers a premier service to CMS clients. For a case study of an International business that has been using the CMS Cloud for over 5 years click HERE for the Trumeter case study.

The true cost of IT Support – Today’s businesses are under considerable pressure to perform, in order for all elements of a business to deliver that performance they need an efficient, easy to use IT support mechanism. Poor IT support has a tangible cost to a business, great IT support should just work in the background, fixing issues in the minimum time, communicating with the end users and IT team; also it needs to be pro-active to put ideas on the table on how IT can be improved. Please see our article demonstrating how CMS keep working to improve our IT Support service by clicking HERE.

What Next?

  • Call: 01254 296 700 (or) 0207 663 5621
  • Email: sales@cms-group.net

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