12 sites, 775 employees, £65m turnover.
“great onboarding with us, I was extremely impressed by Oliver and Ryan’s hands on attitude early days. They helped make the transition from the incumbent very good. They established an early communication plan to help ease staff in to the new routine, supported by strong documentation and this helped a positive buy in from staff around the business. I also like how Oliver personally contacted all GMs to go through their processes and how they work.
Being able visit CMS and see how they worked on site also helped from an internal IT point of view, as we could then tailor how we got staff to contact them.
They’re a very eager bunch and happy to take on whatever tasks, including the boring stuff like updates and precautionary checks giving back valuable time to IT. They’re also happy to work alongside us for process improvement, a good example is taking on the New Start Process from Talib.”
Chris Wilson – Head of IT, Apex Hotels
4-star luxury hotels all across the UK.
“… I thought I should drop you a line to say how impressed I am with the team of engineers that are assisting us with the roll out … without a shadow of a doubt, had we engaged ‘standard’ engineers we would have struggled to complete this project within the time constraints put upon us … As a company you have obviously decided that recruitment based on a ‘can do’ attitude is as important as the IT skills of a particular engineer and for this you should be commended …”
David Kelly – IT Director, QHotels
London School of English
Over 100 years experience teaching general, academic, exam, business and professional English.
“While we have no experience with other 3rd party IT support companies, we’re confident we made the right choice with CMS.
Our first impression is that, CMS is easily approachable, customer focused and the right partner for our business to move forward. It is important to make sure we understand and are happy with the contract we sign and CMS was a real partner from the beginning. Our requests have always been taken seriously and changes have been made amazingly quickly. We also contacted some of CMS’ clients and they were happy to recommend you, which gave us even more confidence.
All in all, I’m looking forward to work with you, I’m sure with your help we can improve a lot and run our network more efficiently.”
Balazs Simon – IT Manager, London School of English
Emerson & Renwick
Leading global manufacturer of production machinery.
“The primary remit for CMS was to release key Emerson & Renwick personnel from daily fire-fighting of IT issues. This has been achieved due to the quality and accessibility of the CMS remote service desk.”
Andrew McLaughlan – FD, Emerson & Renwick
“Just a short note to thank Andrew S and the team for a smooth and professional installation. In my opinion, it has gone better than we could have expected for what was a large and complex project. This reflects the professionalism and pre-planning/testing conducted by the CMS Team.”
Andrew McLaughlan – FD, Emerson & Renwick
5 Star Luxury Hotel set on the iconic banks of Loch Lomond in Scotland.
” On purchasing Cameron House Resort, we were faced with the decision whether to put IT Infrastructure on site, or leverage the Cloud. We realised that we needed more than a generalist Cloud Provider, but someone with a deep understanding of how Hotels work and the challenges they face, we also decided that we required a complete solution including provisioning, delivery and KPI’s to ensure the end users had a great experience.
CMS delivered a proposal covering all these requirements, both from a commercial and timeline perspective. The project was delivered on time within challenging time constraints; whilst there were challenges along the way, CMS dealt with these and went beyond their remit, demonstrating a true ownership of the project.
The hosted desktop now delivers outstanding performance and I know that on a daily basis I do not need to get involved with support, if a serious escalation arises I am always kept informed in a timely manner. This allows me to focus on the bigger picture delivering and adding real value to the business.”
Dan Morley – Head of IT Infrastructure and Service Delivery, Village Hotels and KSL Resorts
Global designer, manufacturer and distributor of sophisticated control & measurement products and technologies.
“The move to the CMS data centre went very well. It solved the hardware refresh problem and has enabled us to relocate at will without disrupting IT services to our UK, US and Malaysian businesses. Interestingly, because of the time difference, CMS also provides Malaysia with 24*7*365 support.”
Ivor Stones – IT Manager, Trumeter Technologies
“IT is an enabling tool that allows us run our business as efficiently as possible. By switching to the CMS Cloud Service we’ve side stepped many of the day-to-day hardware and software management issues that don’t add any real value to the business. Instead we’ve got a dynamic and flexible IT infrastructure that is both resilient and more suited to the demands of a rapidly growing Trumeter Technologies.”
John Smith – CEO, Trumeter Technologies
Leading scaffolding contractor operating throughout the North of England
“Having realised our IT System was no longer fit for purpose as our Business grew, we spoke to several Companies about replacing it. We were sufficiently impressed with the CMS Group to place our order with them.
The work was carried out at the agreed time and within the agreed time framework which was vital to our ongoing business. All work was carried out in a professional manner and we are more than happy to recommend CMS Group to anyone looking to upgrade or replace their IT Systems.”
Jeremy Kirk – MD, Kirk Scaffolding
One of the UK’s leading trade printers, offering a range of specialist printing services to the UK trade print and brokerage market.
“[We] have just recently become new customers to CMS Group. I decided that CMS Group would best suit our company after meeting three potential IT Support companies. This was mainly due to Oliver’s knowledge and his ability to listen to our company IT support needs and confirm that he was able to ensure all requests could be dealt with by CMS and in a professional manner. I have on many occasions called CMS for help and guidance in the short time that we have been customers and been more than happy with their immediate attention and resolution. Also due to locality they can be on site within a matter of minutes.”
“CMS have continued to offer the support [our] need in many respects. I can speak directly to the support team and ask for help in my not so technical manner. They will listen and offer a solution or will often visit to work out the solution if necessary. Our company has developed a good friendly working relationship with CMS and I am grateful we can work together in this way and depend on CMS in our hour of need.”
Waste management and recycling organisation. 300,000 tonnes of waste per year. Signed the UKs largest deal in 2007 (£2bn).
“We’ve been working with CMS Group for over 3 years now. We initially started out by asking them to provide an ‘Annual Leave Cover’ contract which they gladly did. This has since escalated into a ‘3rd Line System Support’ contract, a ‘Cisco Switch Breakdown & Configuration’ support contract, and an ‘Out of Hours’ support contract.
We have an excellent working relationship with the CMS Group staff who offer a personal touch and take full ownership of our problems to their resolution.”
Mark Rice- IT Manager, Global Renewables
“I just want to say a big thank you for your speedy response[…]
I would also like to thank Carl who contacted me en-route to his work place yesterday to discuss our IT issues with the aim of resolving them sooner rather than later. He worked tirelessly with myself, HP and with VMware direct throughout the day and even later on in the evening to secure a fix at the earliest convenience. He then supported me today when HP replaced the faulty SAS drives and connectivity to some of our data was lost again.
Finally, he suggested a longer term resolution by increasing the storage on our more modern HP MSA server which I fully supported, a recommendation which has since been agreed by my management team.”
Mark Rice – IT Manager, Global Renewables
Nationwide hotel chain with 5,000 at the time.
“CMS are specialists in their field which makes it easier to work with them. They also understand what we are trying to do and take away the support issues, enabling us to concentrate on the big picture of ensuring the IT is adding real value to the business.”
Joanne Stanford – (ex)IT Director, DeVere Group
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