Added Benefits

UNCAPPED CONSULTATIONS, FREE!

Our aim is to work with you as though we are part of your internal team. Because of this, we offer all our customers uncapped consultations with experts across all fields at no charge.

For example – if you are looking into a project or problem (big or small), we would set up a meeting with Professional Services to delve into the objectives and build the best plan forwards. We do not charge for these as they add real value to our relationships and give our customers the reassurance that they can get the direction they need.

KEEPING YOU IN THE LOOP

We’ve learned that keeping our customers in the loop with both issues logged and priority situations helps both parties. Not only do we do we feed this information live to our customers (delegated contacts), but also internally to all CMS Group’s relevant staff (e.g. account manager, heads of service departments, etc.…).

We make our IT Support as transparent as possible so our customers can know exactly what’s happening and when, and what progress is being made. We have numerous methods to keep you up to date such as:

  • Email updates on each action and status change
  • Email alerts on any escalations
  • All possible types of report generation upon request
  • A portal to view open cases

IMPROVED PURCHASING

Some customers choose to take advantage of our Requisite site. Requisite is a platform we have built where any user within an organisation with sufficient privileges can purchase from pre-agreed list equipment only, ensuring all your hardware and software stay consistent. This also greatly reduces the burden upon the purchasing members of staff.

If a member of staff purchases a laptop via our Requisite site, we can include imaging and installation so that when it arrives, everything is ready.

RISK MITIGATION

Change Control – Any potential changes to your environment (e.g. updates, new install, etc) can be put through CAB (Change Advisory Board).  Here, they are documented we examine the business drivers, the effectiveness of the solution, risk analysis and rollback options. This prevents both unseen surprises, as well as an outlined plan to restore the working environment should the change cause issues.

Solution Design – We design our solutions to be fully redundant with no single point of failure. On top of that, we recommend you adopt the relevant protection means by outlining the options and reasons for each.

Once a solution is agreed upon, we then can build it in a Proof of Concept to test how it works with your applications and other variables to ensure there are no issues, or if there are, to identify them and overcome them before the live date.

Processes – We build personalised processes for each of our customers around their requirements. A small example of this is that for some customers we recommend we store spare critical equipment that is pre-configured and ready for rapid deployment in the event of a failure. This is to prevent the unnecessary lead time of delivery and builds for equipment that would cause too much disruption to your business should it fail.

Warranties- We strongly recommend you cover all your equipment with hardware warranties. On top of vendor warranties, we can also offer 3rd party warranties which cover equal or greater cover / SLAs but at a notably better price than the vendor warranties.

As for renewals of both warranties and licences, your Account Manager can manage these for you, giving you the peace of mind that nothing will be missed.

Proactive Relationship – As we constantly monitoring our customer’s infrastructure, we can quickly identify any issues or inefficiencies and recommend better practice approaches to solve them. We are constantly trying to add value.

 

WHAT NEXT?

  • Call: 02080 166 600
  • Email: hello@cms-group.net

Latest Case Studies

Cameron House

Julian Charles

GS Technology

Apex Hotels

Lancashire Renewables

British Institute of Innkeeping

“We’ve been working with CMS Group for over 3 years now. We initially started out by asking them to provide an ‘Annual Leave Cover’ contract which they gladly did. This has since escalated into a ‘3rd Line System Support’ contract, a ‘Cisco Switch Breakdown & configuration’ support contract, and an ‘Out of Hours’ support contract. We have an excellent working relationship with the CMS Group staff who offer a personal touch and take full ownership of our problems to their resolution.”

Mark Rice – Business Systems & Support Engineer, Global Renewables

CMS Group Ltd
2019-01-30T15:17:05+00:00

Mark Rice – Business Systems & Support Engineer, Global Renewables

“We’ve been working with CMS Group for over 3 years now. We initially started out by asking them to provide an ‘Annual Leave Cover’ contract which they gladly did. This has since escalated into a ‘3rd Line System Support’ contract, a ‘Cisco Switch Breakdown & configuration’ support contract, and an ‘Out of Hours’ support contract. We have an excellent working relationship with the CMS Group staff who offer a personal touch and take full ownership of our problems to their resolution.”
“Having realised our IT System was no longer fit for purpose as our Business grew, we spoke to several Companies about replacing it. We were sufficiently impressed with the CMS Group to place our order with them.
The work was carried out at the agreed time and within the agreed time framework which was vital to our
ongoing business. All work was carried out in a professional manner and we are more than happy to recommend CMS Group to anyone looking to upgrade or replace their IT Systems.”

Jeremy Kirk – MD, Kirk Scaffolding

CMS Group Ltd
2019-01-30T15:48:25+00:00

Jeremy Kirk – MD, Kirk Scaffolding

“Having realised our IT System was no longer fit for purpose as our Business grew, we spoke to several Companies about replacing it. We were sufficiently impressed with the CMS Group to place our order with them. The work was carried out at the agreed time and within the agreed time framework which was vital to our ongoing business. All work was carried out in a professional manner and we are more than happy to recommend CMS Group to anyone looking to upgrade or replace their IT Systems.”
“The primary remit for CMS was to release key Emerson & Renwick personnel from daily fire-fighting of IT issues. This has been achieved due to the quality and accessibility of the CMS remote service desk.”

Andrew McLaughlan – FD, Emerson & Renwick

CMS Group Ltd
2019-01-30T15:40:26+00:00

Andrew McLaughlan – FD, Emerson & Renwick

“The primary remit for CMS was to release key Emerson & Renwick personnel from daily fire-fighting of IT issues. This has been achieved due to the quality and accessibility of the CMS remote service desk.”
“Just a short note to thank Andrew S and the team for a smooth and professional installation. In my opinion, it has gone better than we could have expected for what was a large and complex project. This reflects the professionalism and pre-planning/testing conducted by the CMS Team.”

Andrew McLaughlan – FD, Emerson & Renwick

CMS Group Ltd
2019-01-30T15:14:30+00:00

Andrew McLaughlan – FD, Emerson & Renwick

“Just a short note to thank Andrew S and the team for a smooth and professional installation. In my opinion, it has gone better than we could have expected for what was a large and complex project. This reflects the professionalism and pre-planning/testing conducted by the CMS Team.”
“The move to the CMS data centre went very well. It solved the hardware refresh problem and has enabled us to relocate at will without disrupting IT services to our UK, US and Malaysian businesses. Interestingly, because of the time difference, CMS also provides Malaysia with 24*7*365 support.”

Ivor Stones – IT Manager, Trumeter Technologies

CMS Group Ltd
2019-01-30T15:46:11+00:00

Ivor Stones – IT Manager, Trumeter Technologies

“The move to the CMS data centre went very well. It solved the hardware refresh problem and has enabled us to relocate at will without disrupting IT services to our UK, US and Malaysian businesses. Interestingly, because of the time difference, CMS also provides Malaysia with 24*7*365 support.”
"I decided that CMS Group would best suit our company after meeting three potential IT Support companies. This was mainly due to Oliver’s knowledge and his ability to listen to our company IT support needs and confirm that he was able to ensure all requests could be dealt with by CMS and in a professional manner. I have on many occasions called CMS for help and guidance in the short time that we have been customers and been more than happy with their immediate attention and resolution."

Sue Preugschat – Birtwells & Co

CMS Group Ltd
2019-01-30T15:04:40+00:00

Sue Preugschat – Birtwells & Co

"I decided that CMS Group would best suit our company after meeting three potential IT Support companies. This was mainly due to Oliver’s knowledge and his ability to listen to our company IT support needs and confirm that he was able to ensure all requests could be dealt with by CMS and in a professional manner. I have on many occasions called CMS for help and guidance in the short time that we have been customers and been more than happy with their immediate attention and resolution."
“I thought I should drop you a line to say how impressed I am with the team of engineers that are assisting us with the rollout … without a shadow of a doubt, had we engaged ‘standard’ engineers we would have struggled to complete this project within the time constraints put upon us … As a company, you have obviously decided that recruitment based on a ‘can do’ attitude is as important as the IT skills of a particular engineer and for this, you should be commended”

David Kelly – IT Director, QHotels

CMS Group Ltd
2019-01-30T15:01:17+00:00

David Kelly – IT Director, QHotels

“I thought I should drop you a line to say how impressed I am with the team of engineers that are assisting us with the rollout … without a shadow of a doubt, had we engaged ‘standard’ engineers we would have struggled to complete this project within the time constraints put upon us … As a company, you have obviously decided that recruitment based on a ‘can do’ attitude is as important as the IT skills of a particular engineer and for this, you should be commended”
"CMS are highly professional and work to find the best solutions for their clients. We would definitely recommend them to others.” “[they] have always given us great service. We have always found them to be highly efficient, customer focused, friendly and respectful.” “[they] take a no problem approach to their IT Managed Services. They are keen to become an extension of the internal IT team.” “the management wrapper they provide is superb.” “Outsourcing our service desk allows our internal IT staff to focus on other areas - concentrating on projects and strategic initiatives to deliver business growth.”

Chris Wilson - Head of IT, Apex Hotels

CMS Group Ltd
2019-01-30T17:37:56+00:00

Chris Wilson - Head of IT, Apex Hotels

"CMS are highly professional and work to find the best solutions for their clients. We would definitely recommend them to others.” “[they] have always given us great service. We have always found them to be highly efficient, customer focused, friendly and respectful.” “[they] take a no problem approach to their IT Managed Services. They are keen to become an extension of the internal IT team.” “the management wrapper they provide is superb.” “Outsourcing our service desk allows our internal IT staff to focus on other areas - concentrating on projects and strategic initiatives to deliver business growth.”
"The CMS office staff, the technicians and the business architects have always been very approachable, understanding my needs and requirements. I would always recommend CMS to other parties.” “they are willing to show us how to resolve some issues, their technical awareness is excellent, and they are situated no more than 40 minutes away.”

Mark Rice - Business Systems & Support Engineer, Global Renewables

CMS Group Ltd
2019-01-30T18:00:50+00:00

Mark Rice - Business Systems & Support Engineer, Global Renewables

"The CMS office staff, the technicians and the business architects have always been very approachable, understanding my needs and requirements. I would always recommend CMS to other parties.” “they are willing to show us how to resolve some issues, their technical awareness is excellent, and they are situated no more than 40 minutes away.”
“We're confident we made the right choice with CMS. CMS is easily approachable, customer focused and the right partner for our business to move forward. It is important to make sure we understand and are happy with the contract we sign and CMS was a real partner from the beginning. Our requests have always been taken seriously and changes have been made amazingly quickly. We also contacted some of CMS' clients and they were happy to recommend you, which gave us even more confidence."

Balazs Simon - IT Manager, London School of English

CMS Group Ltd
2019-01-30T14:51:05+00:00

Balazs Simon - IT Manager, London School of English

“We're confident we made the right choice with CMS. CMS is easily approachable, customer focused and the right partner for our business to move forward. It is important to make sure we understand and are happy with the contract we sign and CMS was a real partner from the beginning. Our requests have always been taken seriously and changes have been made amazingly quickly. We also contacted some of CMS' clients and they were happy to recommend you, which gave us even more confidence."
"CMS have continued to offer the support Birtwell & Co Ltd need in many respects. I can speak directly to the support team and ask for help in my not so technical manner. They will listen and offer a solution or will often visit to work out the solution if necessary. Our company has developed a good friendly working relationship with CMS and I am grateful we can work together in this way and depend on CMS in our hour of need."

Sue Preugschat – Birtwells & Co

CMS Group Ltd
2019-01-30T16:04:00+00:00

Sue Preugschat – Birtwells & Co

"CMS have continued to offer the support Birtwell & Co Ltd need in many respects. I can speak directly to the support team and ask for help in my not so technical manner. They will listen and offer a solution or will often visit to work out the solution if necessary. Our company has developed a good friendly working relationship with CMS and I am grateful we can work together in this way and depend on CMS in our hour of need."
Would you recommend CMS Group?
"Definitely they are a very friendly family run business which offers the personal touch.”

“CMS have provided a solution which leaves the IT department to concentrate on projects in-house without being constantly interrupted by the stores. The solution has also enabled us to offer our stores 24/7 support which we could not do previously.”

Alison Burney - Business Analyst, Julian Charles

CMS Group Ltd
2019-01-30T17:31:28+00:00

Alison Burney - Business Analyst, Julian Charles

Would you recommend CMS Group? "Definitely they are a very friendly family run business which offers the personal touch.” “CMS have provided a solution which leaves the IT department to concentrate on projects in-house without being constantly interrupted by the stores. The solution has also enabled us to offer our stores 24/7 support which we could not do previously.”
Would you recommend CMS Group?
"Without hesitation, yes.” “For the IT team, we spend less time now on the infrastructure and more time on developing and supporting the business systems which is now showing dividends.” “Internal and external staff are engaging more with each other and clients thanks to SharePoint and Office 365, Infrastructure failures are minimal and resolved in a responsive manner. The team is in a much better place knowing that the support level has improved 100%.”

John Creigh - Head of IT, BII

CMS Group Ltd
2019-01-30T18:04:42+00:00

John Creigh - Head of IT, BII

Would you recommend CMS Group? "Without hesitation, yes.” “For the IT team, we spend less time now on the infrastructure and more time on developing and supporting the business systems which is now showing dividends.” “Internal and external staff are engaging more with each other and clients thanks to SharePoint and Office 365, Infrastructure failures are minimal and resolved in a responsive manner. The team is in a much better place knowing that the support level has improved 100%.”
“IT is an enabling tool that allows us run our business as efficiently as possible. By switching to the CMS Cloud Service we've sidestepped many of the day-to-day hardware and software management issues that don’t add any real value to the business. Instead, we've got a dynamic and flexible IT infrastructure that is both resilient and more suited to the demands of a rapidly growing Trumeter Technologies.”

John Smith – CEO, Trumeter Technologies

CMS Group Ltd
2019-01-30T15:38:38+00:00

John Smith – CEO, Trumeter Technologies

“IT is an enabling tool that allows us run our business as efficiently as possible. By switching to the CMS Cloud Service we've sidestepped many of the day-to-day hardware and software management issues that don’t add any real value to the business. Instead, we've got a dynamic and flexible IT infrastructure that is both resilient and more suited to the demands of a rapidly growing Trumeter Technologies.”
"I would recommend CMS to any business.  I find the support we receive from CMS very professional. We have been linked with the company for many years and they have always been so helpful and understanding with our issues.”

“CMS engineers/telephone operatives have patience when they are describing solutions to us and they also arrange visits when required. All members of the team will go the extra mile to assist with IT issues.”

Andy Roger - Resort Director, Cameron House

CMS Group Ltd
2019-01-30T17:26:12+00:00

Andy Roger - Resort Director, Cameron House

"I would recommend CMS to any business.  I find the support we receive from CMS very professional. We have been linked with the company for many years and they have always been so helpful and understanding with our issues.” “CMS engineers/telephone operatives have patience when they are describing solutions to us and they also arrange visits when required. All members of the team will go the extra mile to assist with IT issues.”
"CMS are specialists in their field which makes it easier to work with them. They also understand what we are trying to do and take away the support issues, enabling us to concentrate on the big picture of ensuring the IT is adding real value to the business."

Joanne Stanford – (ex)IT Director, DeVere Group

CMS Group Ltd
2019-01-30T15:42:18+00:00

Joanne Stanford – (ex)IT Director, DeVere Group

"CMS are specialists in their field which makes it easier to work with them. They also understand what we are trying to do and take away the support issues, enabling us to concentrate on the big picture of ensuring the IT is adding real value to the business."
“CMS delivered a proposal covering all these requirements, both from a commercial and timeline perspective. The project was delivered on time within challenging time constraints; whilst there were challenges along the way, CMS dealt with these and went beyond their remit, demonstrating a true ownership of the project.”

Dan Morley – Head of IT Infrastructure and Service Delivery, Village Hotels and KSL Resorts

CMS Group Ltd
2019-01-30T15:51:44+00:00

Dan Morley – Head of IT Infrastructure and Service Delivery, Village Hotels and KSL Resorts

“CMS delivered a proposal covering all these requirements, both from a commercial and timeline perspective. The project was delivered on time within challenging time constraints; whilst there were challenges along the way, CMS dealt with these and went beyond their remit, demonstrating a true ownership of the project.”
“great onboarding with us, I was extremely impressed by Oliver and Ryan's hands on attitude early days. They helped make the transition from the incumbent very good. They established an early communication plan to help ease staff in to the new routine, supported by strong documentation and this helped a positive buy in from staff around the business. I also like how Oliver personally contacted all GMs to go through their processes and how they work.

They're a very eager bunch and happy to take on whatever tasks, including the boring stuff like updates and precautionary checks giving back valuable time to IT. They’re also happy to work alongside us for process improvement”

Chris Wilson - Head of IT, Apex Hotels

CMS Group Ltd
2019-01-30T16:58:14+00:00

Chris Wilson - Head of IT, Apex Hotels

“great onboarding with us, I was extremely impressed by Oliver and Ryan's hands on attitude early days. They helped make the transition from the incumbent very good. They established an early communication plan to help ease staff in to the new routine, supported by strong documentation and this helped a positive buy in from staff around the business. I also like how Oliver personally contacted all GMs to go through their processes and how they work. Being able visit CMS and see how they worked on site also helped from an internal IT point of view, as we could then tailor how we got staff to contact them. They're a very eager bunch and happy to take on whatever tasks, including the boring stuff like updates and precautionary checks giving back valuable time to IT. They’re also happy to work alongside us for process improvement”
The Belfry Logo
"Please could you pass on my thanks to your team. [...]

You have a great team who have been professional and calm whenever I have called to resolve a tech issue! "

Kanchan Lakhay - Executive Assistant, The Belfry

CMS Group Ltd
2019-02-01T14:34:04+00:00

Kanchan Lakhay - Executive Assistant, The Belfry

The Belfry Logo
"Please could you pass on my thanks to your team. [...] You have a great team who have been professional and calm whenever I have called to resolve a tech issue! "
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CMS Group Ltd