Managing 3rd Parties in IT Support

It’s no secret that hospitality businesses are dealing with an increasingly complex network of IT systems which are critical to their operation. Should any of these systems have issues, it is crucial that the problem is resolved in the most efficient manner possible so that the business can get back to operating as usual. Unfortunately, […]

Statistics in Hospitality IT Support

In this article, I lay out some insightful statistics on Hospitality IT Support. This is made possible as CMS Group Ltd are the specialists in Hospitality IT Support (for over 20 years, CMS has provided 24*7*365, nationwide IT Support to a wide range of Hospitality clients). I have reviewed a sample of 50,000 support tickets of our […]

Cloud or on-prem infrastructure

IT Infrastructure Strategy

INTRODUCTION Are you approaching the need to invest in your IT Infrastructure? If so, you may be wondering what your options are, and what impact each option has on areas such as risk; scalability; commercials (TCO); disaster recovery and backup options. The purpose of this article is to briefly highlight what the key options are […]

Hospitality IT Support- How It’s Changing

The Scene There has never been more pressure on IT in hospitality than there currently is. Be it with the innovations to the guest experience (e.g. self-check ins, in-room technology, etc) or behind the scenes managing 3rd party solutions that work. Competition is rife, standards are high and moreover, IT must be stable. IT has […]

‘Meltdown’ and ‘Spectre’ Vulnerability Guidance

This article contains important information on vulnerabilities with all machines CPUs (manufactured since 1995) and how to fix it. Please read this email thoroughly and let me know if you have any questions or if you would like to discuss this further. The below text comes from the National Cyber Security Centre ( Guidance for […]

Continued Growth: Surpassed 2016’s +43% by Aug 2017

Last year was a record year for CMS, with a growth of 43% for IT contracts. This year new IT Support Contract values have already passed 2016 (as of only August 2017), with a projected increase for the year of 45%. This growth demonstrates that CMS is delivering real value, offering a range of IT […]

No Customers Hit By WannaCry Ransomware!

The WannaCry ransomware attack was a worldwide cyberattack by the WannaCry ransomware cryptoworm, which targeted computers running the Microsoft Windows operating system by encrypting data and demanding ransom payments in the Bitcoin cryptocurrency. The Ransomware attack was reported to have infected more than 230,000 computers in over 150 countries starting on the 12th of May 2017! […]

43% Growth on Annual IT Support Contracts!

CMS rounds off 2016 with an impressive 43% increase in annual IT Support contracts! Andrew Coop, Managing Director of CMS commented: “2016 was a record year of growth for CMS, testament to the quality of IT Support we provide our clients. In these times a business like CMS has to deliver real value, whether providing […]

The Different Shades Of Cloud Offerings

Intro & Contract Win CMS are pleased to announce that we have recently secured a significant six-figure contract to provide the complete IT Infrastructure for a client within the Cloud offering – more on this to be released soon so keep posted… In this article, we want to summarise how not all cloud offerings are […]

How To Get The Best IT Deals?

Whether buying a single PC or planning your annual budget, you want to make sure you’re getting the best deal for your money… In this article, we highlight different tools you can leverage as well as some helpful tips to help you get the best IT Deals. Tools Lenovo: Cash-back & Refuse to Lose Lenovo is currently […]

Atlantis HyperScale – A new approach to Infrastructure

Overview of Atlantis HyperScale: With the constant demand for increased application performance and ever increasing storage requirements, IT departments are struggling to make budgets stretch to accommodate needs.  However, now there is an alternative starting at around £30,000… Atlantis HyperScale. Atlantis HyperScale – All Flash Hyper-Converged appliance at less than half the cost of alternatives. Here […]

25 Years in Business for CMS Group!

2016 marks a very exciting milestone for CMS Group as we complete our 25th year in business! We would like to tell you a little bit about the story so far… Who are CMS Group? CMS Group is a family run business, originally started in 1990 by Managing Director Andrew Coop, now joined by son […]

First Time Fix on IT Support Calls Now Even Better!

CMS Group is now 25 years old. Unlike most companies in this industry, support and service is at the core of what we do (rather than shifting tin). Central to delivering great support is our IT Service Desk. The IT Service Desk (based in Blackburn, not abroad) is often the first point that any call […]

Why North West companies moved IT Support to CMS Group

CMS Group has taken on 6 new customers in East Lancashire over the past 12 months. Each new customer has noted significant improvements (detailed below) to their IT Support, and thus, the functioning of their business (references available).   Some reasons for moving from their incumbent: Dissatisfied with support levels Poor communication Wanted more proactive […]

CMS Virtual Desktop Comparison Webinar: Microsoft, Citrix, VMWare & Redhat + Top 6 Vendor Webinars

CMS Virtual Desktop Comparison Webinar of Microsoft, Citrix, VMWare and Redhat <<hyperlink to webinar [On Demand] CMS ran this webinar a few months ago and following the great feedback and numerous requests for the webinar to be On-Demand please click below and follow the link. For those who aren’t aware a Virtual Desktop Environment can significantly reduce your […]

CMS Group Partner with Backup Systems!

Why Partner CMS Group have a very robust Data Center / Cloud offering for full Disaster Recovery and Backup Protection of your Systems and Data.  Finding a backup solution that provides a complete backup answer to both physical and virtual environments has been challenging, however in partnering with Backup Systems we have found a fully […]

CMS Group Lands Contract Success with Kirk Scaffolding!

Who Are Kirk Scaffolding? Kirk Scaffolding is a leading scaffolding contractor operating throughout the North of England with over 50 years of industry experience. As a family run business in its 3rd generation, Kirk Scaffolding has become renowned for supplying a quality tailored service, at a competitive price. Jeremy Kirk, Director at Kirk Scaffolding: “Having […]

CMS Group Lands Contract Success with QHotels!

Who Are QHotels? QHotels have 27 beautiful 4 & 5 star Hotels, Conference Venues and Resorts throughout the UK, having been named AA Hotel Group of the Year 2014-15 and the No.1 UK Hotel Chain from Which? David Kelly, IT Director at QHotels: … I thought I should drop you a line to say how […]

CMS Webinar: VDI Comparison

WEBINAR DATE: 24th OCTOBER 2014, 11am – 12pm Join us for our interactive Webinar where Alex Thomson, Head of Professional Services at CMS reviews the 4 leading VDI technologies (Citrix, Microsoft, VMware & Redhat) and demonstrates how they have performed in our in-house assessment. If you are currently reviewing one of these VDI technologies this […]

8 Great Webinars

We have hand picked what we believe to be the best, most relevant technology vendor webinars which our partners have run that you may find useful to view. If you are interested in other areas please email and we will do our best to locate the relevant webinars. Alternatively, we can arrange a more detailed/personal discussion […]

CMS Groups Outstanding Service Desk Customer Satisfaction at over 99%

At CMS Group, we are constantly focused on providing the highest quality of support and service. We are always looking for areas to improve and use an impartial 3rd party to conduct random sampling feedback calls to our Service Desk customers. Today we are both excited and proud to release a snapshot from the past […]

CMS Makeover

CMS Group will be celebrating its 25 anniversary next year. Over the past 24 years in business we have never been more proud of our colleagues who not only work to maintain great relationships with our customers, but also have genuinely impressive technical capabilities. Although we have an unquestionably talented workforce, we couldn’t help but […]

CMS Group lauds contract success

Cloud computing specialist CMS Group is celebrating a record quarter for new business after winning contracts worth more than £1m. The wins include a contract with asset valuation and recovery group Winterhill Largo, to design and install an IT system across its eight offices in the UK and overseas.