Loading...
Strategic Technology Leadership·Est. 1990
We Manage the Depth.
You Command the Surface.
Most IT partnerships deliver tickets and reports. We deliver a governed roadmap, embedded strategic leadership, and the service performance to earn the right. For ambitious, scaling organisations.
18savg answer time
99.94%SLA
87%first-contact resolution
0+
Years
0%
Client retention
0/7
In-house pod
Evaluating IT partners? Read how we read against the field
In summary
CMS Group is a Technology Management Consultancy that runs technology with strategic intent, not reactive effort. We are UK-based and founded in 1990.
- Embedded vCIO and strategic IT leadership via StrategyOS
- Named in-house pod, no offshoring, 18-second average response
- Radical transparency through CMS Strata with governed visibility and scored health
- Four service pillars: Operate, Secure, Modernise, Transform
- Sectors: legal, healthcare, finance, hospitality, manufacturing
Trusted by leading organisations
Proof points
24/7/365
Support coverage
0s
Avg answer time
0%
First-contact resolution
0.00%
SLA attainment
0.00%
Rated excellent
0%
Client retention
Multi-decade partnerships
Part of Lyra Technology Group. Local partnership with the depth of a broader operating group.From hospitality to healthcare, manufacturing to professional services.
CMS Strata
Radical Transparency. Real-Time Control.
Your single pane of glass for governance, risk, and performance. Client portal access for strategic visibility and control.
Live governance
Governance snapshot
94/100
3
Vulnerabilities
147
Patches Applied
2h ago
Last Scan
Security
Active Threats
0
All systems secure
Governance
Compliance
ISO 2700198%
Cyber Essentials100%
GDPR95%
Roadmap visibility
Strategic Roadmap
Activity
Recent Actions
Why we exist
Not a better MSP. A different category.
By every conventional measure, we were succeeding inside the category. A high-performance MSP. Strong numbers. Loyal clients. Multi-decade tenure that spoke for itself.
Then two things became obvious. Nearly every IT MSP in the market is doing the same thing the same way with the same Microsoft-centric stack, then marketing differentiation that does not really exist. And the depth of strategy our category typically offers is too narrow.
So we asked the harder question. If we wiped the slate clean and designed a technology partnership from the ground up, unrestrained by what a traditional MSP looks like, what would it be?
That question is what produced CMS as a Technology Management Consultancy. Strategy is already in.
Quick links
Not sure where to start?
Choose what matters most. We'll take you to the right place.
Quick qualification (a few questions)Answer 3–4 short questions. We'll recommend the right next step or get in touch.
Quick quote (connectivity, hardware, print or SIM)Connectivity, procurement, SIMs, managed print. We respond within one business day.
Assess my IT maturityGet your StrategyOS score in 2 minutes
Browse all toolsRansomware readiness, compliance checker, industry threats, vendor check, and more
Calculate my risk exposureSee the cost of IT gaps
Check my domain securityFree DNS and security header check
See solutions for my sectorHospitality, legal, finance, healthcare, manufacturing
Get in touchDiscuss a proposal or ask a question
Why now
What we believe.
Technology has changed sides.
For three decades, technology supported the business. It is now the operating model. The category that supported you yesterday cannot lead you tomorrow.
Technology is no longer a support function. It is the operating model.
We design and govern that operating model alongside leadership teams. Tickets and response times are floor-level competence. The real value lives in roadmap, architecture, spend governance, and the line-of-business systems where decisions are actually made.
The MSP model was built for a world where technology was background. That world is over.
We are not arguing the model is bad. We are arguing it is incomplete. Operational excellence is the floor, not the product. The categories that win the next decade reposition above commodity service delivery.
Strategy is not an add-on. It is the relationship.
Most providers sell strategy as a workshop, a slide deck, an annual review, an extra fee. We have made it the relationship itself. Strategic leadership is built into every CMS partnership, evidenced by StrategyOS, CMS Strata, and multi-decade tenure.
This is what it looks like to run technology with intent.
Technology, run with intent.
What we are not
Not a better MSP. A different category.
We sit above the commodity service layer, grounded in real delivery. Strategy is built in, visibility replaces opacity, and the conversation moves beyond the Microsoft stack into the line-of-business systems and operational decisions where real value lives.
A commodity MSP with better reporting.
A Technology Management Consultancy with governance, roadmap ownership, and Strata visibility as standard.
A sales-led reseller operation.
A client-side advocate. We are paid to represent your interests, not a vendor's channel margin.
A consultancy that leaves static PDFs behind.
What that looks like
Strategy is already in.
Those convictions are not a posture. They are an operating model. Strategic leadership is embedded in the relationship, visibility replaces opacity, and service performance earns the right to a more strategic position. Evidenced by 98% retention and multi-decade partnerships including Village Hotels since 1995.
Explore the four pillarsOur Methodology
StrategyOS: The 5-Step Transformation
Not just support. A proprietary framework that transforms IT from a cost centre into a growth engine.
Visualisation for step 1 of 5: Audit. Discovery & Alignment
This is included as standard
StrategyOS isn't an add-on. It's the foundation of every CMS Group partnership. Embedded vCIO leadership, not hourly consulting.
UK Coverage
Serving Businesses Across the UK
From London to Edinburgh, we provide expert IT services nationwide. Find local support in your region.
A named pod, not a call centre
Real people. Named. Accountable.
Strategic governance is only as good as the people behind it. Every CMS partnership runs through a named, in-house pod, led by people you can talk to.
- In-house pod, no offshoring, 24/7 cover.
- Embedded strategic leadership at the engagement level.
- Roadmap and risk co-owned with your leadership team.
“We're invested in your long-term success, not billable hours. Our job is to make your technology a competitive advantage.”
Darcy Coop
Managing Director, CMS Group
Ready to run with intent?
Two minutes to score your IT maturity. One conversation to see where strategy is already in, and where it is not yet.
We take on 8 new strategy clients per quarter.
100+ organisations on the model. Multi-decade partnerships, not transactional contracts.
2-minute assessmentInstant resultsIndustry benchmarksNo commitment