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CMS Group Ltd

Technology Management Consultancy. Technology, run with intent. Since 1990.

0203 404 4700hello@cms-group.net
United Kingdom

Strategic Technology Insights

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ISO 27001

Certified

ISO 9001

Certified

Cyber Essentials Plus

Accredited

Lyra Technology Group

Member

© 2026 CMS Group Ltd. All rights reserved.

Registered in England and Wales · Company no. 02513535

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Hospitality Sector

One of the UK's #1 hospitality MSPs · UK & global clients

Technology Management for Hospitality

Delivering seamless guest experiences through integrated technology

Strategy is already in.

Assess strategic maturitySpeak to a Hospitality Specialist

Trusted by leading brands across the UK and globally: Stay Generator, L+R, Village Hotels, Cameron House, English Lakes, and more.

Proof points

24/7/365

Support coverage

0s

Avg answer time

0%

First-contact resolution

0.00%

SLA attainment

0.00%

Rated excellent

0%

Client retention

Multi-decade partnerships

Part of Lyra Technology Group. Local partnership with the depth of a broader operating group.From hospitality to healthcare, manufacturing to professional services.

Trusted by leading hospitality brands across the UK and globally

Village Hotels33 hotels · 4,100+ employees · since 1995
Malmaison and Hotel Du Vin29 boutique hotels · 2,082 keys · 25 UK cities
L+R Hotels22,051 rooms · UK, Europe, US & Caribbean
Daniel Thwaites1,685 employees · UK
YOTEL23 properties globally · 500+ employees
Iconic Luxury Hotels8 award-winning hotels · UK & overseas
Cameron House136 bedrooms · Loch Lomond resort · since 2016
English Lakes Hotels5 hotels · Lake District · since 2020
Nottingham Venues202 bedrooms · East Midlands Conference Centre · ~300 people
The Landing56 rooms · Biggin Hill Airport · four-star boutique
Richmond Hill Hotel144 bedrooms · London
East Sussex National104 bedrooms · resort
Chewton GlenLuxury hotel · UK
Cliveden HouseLuxury hotel · UK
Principal HayleyUK & Ireland
Village Hotels33 hotels · 4,100+ employees · since 1995
Malmaison and Hotel Du Vin29 boutique hotels · 2,082 keys · 25 UK cities
L+R Hotels22,051 rooms · UK, Europe, US & Caribbean
Daniel Thwaites1,685 employees · UK
YOTEL23 properties globally · 500+ employees
Iconic Luxury Hotels8 award-winning hotels · UK & overseas
Cameron House136 bedrooms · Loch Lomond resort · since 2016
English Lakes Hotels5 hotels · Lake District · since 2020
Nottingham Venues202 bedrooms · East Midlands Conference Centre · ~300 people
The Landing56 rooms · Biggin Hill Airport · four-star boutique
Richmond Hill Hotel144 bedrooms · London
East Sussex National104 bedrooms · resort
Chewton GlenLuxury hotel · UK
Cliveden HouseLuxury hotel · UK
Principal HayleyUK & Ireland
Village Hotels33 hotels · 4,100+ employees · since 1995
Malmaison and Hotel Du Vin29 boutique hotels · 2,082 keys · 25 UK cities
L+R Hotels22,051 rooms · UK, Europe, US & Caribbean
Daniel Thwaites1,685 employees · UK
YOTEL23 properties globally · 500+ employees
Iconic Luxury Hotels8 award-winning hotels · UK & overseas
Cameron House136 bedrooms · Loch Lomond resort · since 2016
English Lakes Hotels5 hotels · Lake District · since 2020
Nottingham Venues202 bedrooms · East Midlands Conference Centre · ~300 people
The Landing56 rooms · Biggin Hill Airport · four-star boutique
Richmond Hill Hotel144 bedrooms · London
East Sussex National104 bedrooms · resort
Chewton GlenLuxury hotel · UK
Cliveden HouseLuxury hotel · UK
Principal HayleyUK & Ireland
Village Hotels33 hotels · 4,100+ employees · since 1995
Malmaison and Hotel Du Vin29 boutique hotels · 2,082 keys · 25 UK cities
L+R Hotels22,051 rooms · UK, Europe, US & Caribbean
Daniel Thwaites1,685 employees · UK
YOTEL23 properties globally · 500+ employees
Iconic Luxury Hotels8 award-winning hotels · UK & overseas
Cameron House136 bedrooms · Loch Lomond resort · since 2016
English Lakes Hotels5 hotels · Lake District · since 2020
Nottingham Venues202 bedrooms · East Midlands Conference Centre · ~300 people
The Landing56 rooms · Biggin Hill Airport · four-star boutique
Richmond Hill Hotel144 bedrooms · London
East Sussex National104 bedrooms · resort
Chewton GlenLuxury hotel · UK
Cliveden HouseLuxury hotel · UK
Principal HayleyUK & Ireland
ISO 27001 AlignedCyber Essentials Plus24/7/365 SupportSince 1995

Challenges We Understand

Hospitality organisations face technology challenges that demand governance discipline, sector context, and measurable delivery.

  • PMS integration complexity
  • Guest Wi-Fi security
  • Multi-site standardisation
  • Staff technology adoption
  • PCI DSS compliance

Compliance We Navigate

Our team stays current with regulatory requirements specific to the hospitality sector.

PCI DSS
GDPR
Data Protection Act 2018

Ensuring your technology supports compliance rather than hindering it.

Assess your current compliance posture

Strategic capabilities

Capabilities that matter for Hospitality

Cross-cutting expertise we bring to every hospitality engagement.

Digital TransformationOperational ExcellenceRemote & Hybrid Work
View all capabilities

How We Help

Explore our Hospitality services

Governed technology management calibrated to your sector's operating model and compliance posture.

Security Operations (SOC/SIEM)24/7 threat monitoring and incident response
Strategy Roadmaps36-month rolling IT strategy aligned to your business
Microsoft 365 & AzureCloud productivity and infrastructure, expertly managed
24/7/365 IT SupportRound-the-clock support with 18-second average response time
Service Desk & User AdministrationStarters, leavers, and everything in between
Cloud InfrastructureModern infrastructure for modern business
Vulnerability ManagementFind weaknesses before attackers do
vCIO ServicesExecutive IT leadership without the executive cost
Network & ConnectivityThe backbone of your digital operations
Technical ServicesInfrastructure expertise when you need it most
Endpoint ProtectionAdvanced threat protection for every device
Process AutomationEliminate manual work, accelerate your business
View All Services

Find companies like yours

See how Hospitality organisations like yours have transformed

Find companies like yours

We'll show you case studies that match your industry and size.

Hospitality success story

How we help hospitality organisations

30+ years

Village Hotels

Flagship
HospitalityMulti-site Hotels

75%

Downtime reduction in 3 months

34+

Sites standardised

4,108

Employees supported

"CMS are specialists in their field which makes it easier to work with them. They also understand what we are trying to do and take away the support issues, enabling us to concentrate on the big picture."

Read full story
View all case studies

Proof Points

Hospitality Success Stories

See how we've delivered measurable results for hospitality organisations

Cameron House

Hospitality

100%

System availability

Legacy systems unable to support growth ambitions for this iconic luxury resort on Loch Lomond.

"I would recommend CMS to any business. CMS engineers go the extra mile to assist with IT issues."

— General Manager, Cameron House

Read full case study

English Lakes Hotels

Hospitality

5

Hotels supported

Underperforming incumbent IT provider consuming internal IT time instead of supporting the business.

"For any operators looking for a hospitality centric IT support and solutions provider, that will actually become part of your extended team, CMS should be the first call you make."

— English Lakes Hotels

Read full case study

Hospitality Group

Hospitality

Automated

Invoice processing

High administrative burden from manual back-office processes affecting operational efficiency.

Read full case study

Hospitality Client

Hospitality

PCI DSS

Compliance achieved

Growing requirements around PCI, GDPR, and Cyber Essentials compliance with no dedicated compliance resource.

Read full case study
View All Case Studies

Calculate Your Risk Exposure

Discover how much hospitality IT issues could be costing your organisation with our free calculator.

Launch Risk Calculator

Hospitality Insights

Expert perspectives on technology for hospitality organisations

Future-Proofing Luxury: The Technology Blueprint for the UK's Next 6-Star Hotel & Golf Resort
hospitality

Future-Proofing Luxury: The Technology Blueprint for the UK's Next 6-Star Hotel & Golf Resort

What's the difference between a new luxury resort and a true 6-star icon? A strategic technology blueprint. This article goes beyond listing gadgets to reveal the essential framework for future-proofing your investment. We cover the non-negotiable API-first architecture that enables true personalisation, high-impact guest journey technologies, and the strategies that directly link tech spend to profitability (GOPPAR). A must-read for hotel owners, developers, and investors.

Oliver Coop
Oliver Coop4 Jul 20259 min read
Read article
C-Suite Insight: Why Your Hospitality IT Strategy Demands a Unified Partner
hospitality

C-Suite Insight: Why Your Hospitality IT Strategy Demands a Unified Partner

As I close out the week and reflect on recent conversations with leaders across various industries – particularly those navigating the...

Darcy Coop
Darcy Coop20 Jun 20257 min read
Read article
Hotel Technology for Profitability: Turning Your Network into a Revenue Engine With Cisco Spaces
hospitality

Hotel Technology for Profitability: Turning Your Network into a Revenue Engine With Cisco Spaces

In an era of rising costs and high guest expectations, finding new paths to profitability is crucial. Discover how strategic hotel technology for profitability can transform your existing network from a cost centre into a revenue engine.

Oliver Coop
Oliver Coop13 Jun 20256 min read
Read article
Checking Out of IT Chaos: The Case for Consolidating Your Global Hospitality IT Support
hospitality

Checking Out of IT Chaos: The Case for Consolidating Your Global Hospitality IT Support

Are multiple IT providers creating chaos across your global hotel group? Discover how consolidating with a single, expert IT partner unifies your technology, protects your brand, and transforms a costly liability into a powerful strategic asset.

Oliver Coop
Oliver Coop12 Jun 20255 min read
Read article
View All Articles

Sample roadmap

Request a sample 12‑month roadmap for hospitality. We'll send a calibrated outline and offer a call to refine it.

Request a roadmap for Hospitality

Ready to Partner with the UK's Leading Hospitality MSP?

Join Stay Generator, L+R, Village Hotels and more. Discuss your estate and lock the strategic priorities for the next phase.

Take the maturity auditSpeak to the team

100+ organisations on the model. Multi-decade partnerships, not transactional contracts.

2-minute assessmentInstant resultsIndustry benchmarksNo commitment