Vendor Due Diligence Checklist
When evaluating an IT partner or technology vendor, use these questions to compare options and avoid the “black box”.
- Do they offer strategic governance (roadmap, budget, vendor oversight) or only support?
- Is vCIO or equivalent leadership included as standard or an add-on?
- What visibility do you get into performance (dashboards, SLA, project status)?
- Do you get a named team or pod, or a generic queue?
- What is their response time and first-contact resolution commitment?
- How do they handle continuity (team turnover, escalation, handover)?
- Do they have sector experience or case studies relevant to you?
- What certifications do they hold (e.g. ISO 27001, Cyber Essentials Plus)?
- How do they handle incidents, change, and escalation?
- What is included in the base engagement vs add-ons?