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Key terms in technology management, IT strategy, and how CMS Group works. Use this as a reference for vCIO, StrategyOS, CMS Strata, and related concepts.
Embedded strategic IT leadership provided as a service. A vCIO acts as your organisation's lead IT authority—owning roadmap, budget planning, digital transformation, and vendor ecosystem—without the cost of a full-time C-suite hire. CMS Group includes vCIO leadership as standard within StrategyOS.
StrategyOSCMS Group's proprietary framework for IT governance and strategic alignment. A five-step operating model: Foundation (discovery & alignment), Strategy Development (costed roadmap), Departmental Engagement (cross-functional ownership), Risk & Compliance Planning, and Ongoing Leadership. Turns 'IT strategy' into a repeatable, measurable product included as standard with our partnerships.
Explore StrategyOSOur client success platform gives you real-time visibility over your IT estate: SLA performance, strategic roadmap progress, initiative delivery, and governance reporting in one place. It removes the black box of traditional support models and keeps leadership teams in control.
CMS StrataCMS Strata was the previous internal naming for the client visibility platform now branded as CMS Strata. The capability remains the same: governed, real-time visibility into performance, roadmap, and risk.
CMS StrataA named, high-performance team of in-house specialists assigned to your account—not a generic call centre. You get direct-to-engineer access, SLA-based triage, senior-led escalation, and single-point ownership for third-party vendors. Engineered for 18-second average response and 87% first-contact resolution.
Our servicesThe modernisation of core business processes, systems, and data strategy through technology—enabling efficiency, innovation, and competitive advantage. CMS positions digital transformation as a principal outcome of StrategyOS, not just 'keeping the lights on'.
CapabilitiesA company that delivers ongoing IT support and management—typically monitoring, helpdesk, and infrastructure. CMS Group is positioned as a Technology Management Consultancy that goes beyond traditional MSP offerings: we combine 24/7 support with embedded vCIO leadership, StrategyOS, and radical transparency via CMS Strata.
Myth vs realityA partner that governs technology to drive business outcomes—combining operational support with strategic ownership of roadmap, risk, and digital transformation. CMS Group uses this category to differentiate from commodity 'IT support' providers.
About CMS GroupOur commitment to making IT performance visible to clients in real time. Through CMS Strata, you see compliance status, assets, strategy progress, and service performance—no black box, no surprise reports.
CMS StrataThe framework of leadership, processes, and accountability that ensures IT decisions align with business goals, risk posture, and compliance. StrategyOS and vCIO services are designed to establish and maintain effective IT governance.
StrategyOSA contract that defines expected levels of service—e.g. response times, resolution targets, uptime. CMS Group publishes and tracks SLA performance in real time via CMS Strata; we cite 99.94% SLA attainment and 18-second average response as proof points.
ServicesA UK government-backed scheme that helps organisations guard against common cyber threats. Cyber Essentials Plus involves an independent assessment. CMS Group is Cyber Essentials Plus certified and supports clients through certification.
Compliance readinessThe international standard for information security management systems (ISMS). Certification demonstrates a systematic approach to managing sensitive data. CMS Group is ISO 27001 (2022) certified.
Compliance readinessTake our free maturity assessment and see how StrategyOS could align your IT with your business goals.
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