Privacy Policy

Introduction

Welcome to CMS Group’s Privacy Policy. This document outlines how we collect, use, and protect your personal information when you visit our website or interact with our services. By using our website, you agree to the terms of this Privacy Policy.

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We are committed to safeguarding the privacy of our visitors while providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the UK Data Protection Act 2018 (ICO registration number Z9922480). We shall be transparent about how we use any personal data you supply to us and will process it fairly and never to your disadvantage.

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If you have questions concerning your personal information or regarding our practices, please contact us at CMS Group Ltd, Units 6 & 12 Manor Court Offices, Salesbury Hall Road, Ribchester, Preston, Lancashire, PR3 3XR.

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Information We Collect

​We collect information from details you supply to us through the interactive sections on the site and from email messages you may send to us. We only use your personal data on relevant lawful grounds as permitted by the UK Data Protection Act 2018 and the Privacy of Electronic Communication Regulations 2003.

1. Email

   • ​Where you make an enquiry or send us an email message, we will collect your name, company and contact details, including telephone and email address.

2. Analytical Data:

   • We collect anonymous data about your journey through our website for analytical purposes. This includes information such as pages visited, time spent on each page, and interactions with our content.

   • We use tools like Google Analytics to track user behaviour and improve our website’s performance.

3. Form Submissions:

   • When you sign up for our newsletter or submit a contact form, we collect the following contact details:

     • Name

     • Email address

     • Phone number (optional)

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How We Use Your Information

We use the information that you personally provide to:

• Improve the information and support we provide

• Process any requests you make

• Provide you with information about the products and services we offer

• Conduct marketing research If you do not wish to receive information on an on-going basis about our services or activities, please email hello@cms-group.net with the subject heading: ‘Unsubscribe’.

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1. Analytical Purposes:

   • We use analytical data to understand user behaviour, improve our website, and enhance user experience.

   • This data is aggregated and anonymized.

2. Newsletter and Contact Form:

   • We use the contact details provided in newsletter sign-ups and contact forms to communicate with you.

   • We do not share this information with third parties without your consent.

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We do not collect any sensitive personal data as defined by the UK Data Protection Act.

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We shall only disclose your personal information to third parties if we are under a duty to disclose or share your personal data to comply with any legal obligation.

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Legal Basis for Processing

Our legal basis for processing your personal information is your consent (when you sign up for our newsletter or submit a contact form) and our legitimate interest (for analytical purposes, improving customer experience, delivering requested services, and connecting with relevant parties).

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Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. If you would like us to stop contacting you, please let us know.

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Data Storage

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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Cookies

Our website uses certain cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

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You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you find it difficult to change the setting on your browser, please call us on 020 3404 4700 for advice.

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Cookie: 

• Google Analytics

• __gat

• __ga

Usage: 

• We use Google Analytics to gain insight into how visitors interact with the site. We use this data to improve and enhance user experience and roll out future changes with new and returning visitors in mind. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers. If you opt out your experience of the site will not change. However, we will be unable to anonymously analyse your use of the website and make appropriate improvements. More information on Google Analytics and cookiesOpt out of Google Analytics

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Cookie:

• www.cmsgroup.com

• viewed_cookie_policy

Usage:

• This cookie detects whether or not you choose to hide the alert messages on this website.

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Other Web Sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over those other web sites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the web site in question.

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Your Rights

You have the right to confidentiality under the UK Data Protection Act 2018 (DPA), the Human Rights Act 2018 and the common law duty of confidence (the Disability Discrimination and the Race Relations Acts may also apply).

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You also have the right to ask for a copy of all records we hold about you. Your request must be made in writing and you will need to give adequate information (for example full name, address, date of birth, etc). We will generally provide this information free of charge and are required to respond to you within one month. You will be required to provide identification before any information is released to you. You will be asked to provide the following:

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• The personal information you want to access.

• Where it is likely to be held.

• The date range of the information you wish to access.

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You have the right to rectify your information; if you think anything in your record is inaccurate, please let us know.

You have the right to restrict how we process your information and you can also request that we remove your information altogether.

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If you would like further information on your rights or wish to exercise them, please write to us at CMS Group Ltd, Units 6 & 12 Manor Court Offices, Salesbury Hall Road, Ribchester, Preston, Lancashire, PR3 3XR.

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If you are not happy about any aspect of our Privacy Policy

In the first instance, please talk to us directly so we can resolve any problem or query. You also have the right to contact the Information Commissions Office (ICO) if you have any questions about Data Protection. You can contact them using their help line 0303 123 113 or at www.ico.org.uk.

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Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at hello@cms-group.net.

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