HOSPITALITY,  LEISURE & RETAIL

• Known in the industry for our high service levels, backed by many 10+ year relationships (e.g. Village Hotels since 1995). 

• We are blessed to be regularly recommended into new groups.

• We provide true 24x7x365 support, globally.

• Onsite resources to any site, around the world.

• Global groups are seeing the advantage of delivering a unified support mechanism.

• Global support has proven to improve the bottom line.

• The London-centric hospitality sub-climate is diverse, with varying sizes and styles, each bringing different challenges and business objectives.

• CMS have vast experience in this area servicing a variety of different business structures.

PCI Compliance is often challenging in an industry with a range of solutions supporting the guest journey - we have an experienced team who are used to tackling these security challenges for a variety of hospitality and leisure clients.

• Each member of the team is trained specifically in hospitality systems.

• Processes explicitly built for supporting hospitality.

• We understand the criticality of revenue-affecting issues.

• Existing relationships with industry 3rd parties. 

• CMS have engineers located throughout the UK providing onsite nationwide support from Portsmouth and Bournemouth through to cities such as Aberdeen.

• E.g. engineers located in: Glasgow, Edinburgh, Newcastle, Manchester, Birmingham, Bristol, London, etc.

With over 25-plus years of experience working with the hospitality sector, we have a wealth of experience with all third-party vendor types and their interfacing - from your more traditional vendors such as Opera to the emerging cloud-led vendors. Not just triage, but TRUE 3rd party management, giving staff a single point of contact.

CMS has long-standing hospitality customers going back as far as 1995, to more recent onboarding within the last couple of years.

This shows our wealth of experience in the market, and our ability to maintain service levels.