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Dan Morley, Head of IT Infrastructure & Service Delivery, Village Hotels

Case Study

“CMS are specialists in their field which makes it easier to work with them. They also understand what we are trying to do and take away the support issues, enabling us to concentrate on the big picture of ensuring the IT is adding real value to the business.”

Probably the UK's
#1 Hospitality IT Partner...

The Reputation

  • Known in the industry for our high service levels, backed by many 10+ year relationships (e.g. Village Hotels since 1995). 

  • We are blessed to be regularly recommended into new groups.

Global Support

  • We provide true 24x7x365 support, globally.

  • Onsite resources to any site, around the world.

  • Global groups are seeing the advantage of delivering a unified support mechanism.

  • Global support has proven to improve the bottom line.

London Central

  • The London-centric hospitality sub-climate is diverse, with varying sizes and styles, each bringing different challenges and business objectives.

  • CMS have vast experience in this area servicing a variety of different business structures.

PCI Compliance

PCI Compliance is often challenging in an industry with a range of solutions supporting the guest journey - we have an experienced team who are used to tackling these security challenges for a variety of hospitality and leisure clients.

Experts In Hospitality

  • Each member of the team is trained specifically in hospitality systems.

  • Processes explicitly built for supporting hospitality.

  • We understand the criticality of revenue-affecting issues.

  • Existing relationships with industry 3rd parties. 

Nationwide Support

  • CMS have engineers located throughout the UK providing onsite nationwide support from Portsmouth and Bournemouth through to cities such as Aberdeen.

  • E.g. engineers located in: Glasgow, Edinburgh, Newcastle, Manchester, Birmingham, Bristol, London, etc.

Third Parties

With over 25-plus years of experience working with the hospitality sector, we have a wealth of experience with all third-party vendor types and their interfacing - from your more traditional vendors such as Opera to the emerging cloud-led vendors. Not just triage, but TRUE 3rd party management, giving staff a single point of contact.

Valued Relationships

CMS has long-standing hospitality customers going back as far as 1995, to more recent onboarding within the last couple of years.

This shows our wealth of experience in the market, and our ability to maintain service levels.


0203 404 4700


Suite 6 & 12, Manor Court,
Salesbury Hall Road,
Ribchester, PR3 3XR


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