Remote IT Support for end-users, provided by high calibre engineers and best-in-class technology.
Available up to 24/7/365 (including bank holidays and Christmas day). Not on call, but a fully manned shift.
Dedicated Technical Contact
A senior technical contact dedicated to your company, along with a dedicated account manager.
Unique client support numbers allowing personalised messages ("we are aware of X problem"), and more.
3rd Party Management
Not just triage but truly managed. Single point of contact for any IT issue, through to resolution.
A dedicated, process-driven team working solely on Starters, Leavers and Access-Requests.
With your account manager and Senior Technical Engineer. Trend analysis, recent cases, etc.
Nationwide & Global
With engineers located around the country, and partners globally, we commit to an SLA onsite and remote.
No Call Loggers
Aiming to fix your issues during the first call. Meaning no waiting for someone to call you back.
Dedicated Account Manager
Project management, strategy work, escalations, etc - ensuring a successful operation.
Backed by the best-of-breed technology
RMM: Connectwise Automate
Software deployed on servers and end user devices, enabling huge benefit, some examples being:
Self Heal: we develope scripts to automatically fix faults.
Patching: Microsoft & 3rd party applications.
Management: Deploy software, change policies, etc.
Security: Ransomware protection, DLP protection, etc.
Reporting: Perfomance/Stability/Security, etc
Live, customisable and interactive dashboard (client facing) pulling API's from multiple sources, such as:
Tickets: e.g. number of tickets raised today, any priority tickets open, trend analysis, etc.
RMM: e.g. devices with out of date patching or AV, unsupported OS's, etc
Licenses: Active subscriptions
Secure documentation, and password management solution which integrates with support solutions and can be shared with internal IT for collaboration and a single location of documentation.
For users and clients to log in to view:
Complete forms (e.g. starters)
View projects (and progress)
Harvie Rollins, Head of IT at English Lakes Hotels
“For any operators looking for a hospitality-centric IT support and solutions provider, that will actually become part of your extended team and not just another faceless contact for your staff,
CMS should be the first call you make, top of the list.”
0203 404 4700
Suite 6 & 12, Manor Court,
Salesbury Hall Road,
Ribchester, PR3 3XR