For over 30 years, CMS Group has evolved from a trusted IT provider into a premium MSP for the UK’s most ambitious organisations. We saw that the traditional model of outsourced IT - reactive, opaque, and disconnected from business goals - was failing growing businesses.

​

So we built something different.

​

We architect scalable IT solutions built on a foundation of strategic leadership, guaranteed performance, and radical transparency. We don't just solve your IT problems; we partner with you to turn technology into your greatest competitive advantage.

​

​

Our Mission: To Be Your Embedded Strategic IT Partner

​

Our mission is to move beyond the break/fix mentality and serve as a genuine extension of your leadership team. We believe that for technology to deliver a true return on investment, it must be intrinsically linked to your commercial strategy.

​

This philosophy drives everything we do. It’s why every support client receives inclusive guidance from a virtual CIO (vCIO), why we built our own transparent management portal, CMS Ether, and why we’ve maintained a 98% client retention rate. We are accountable for delivering not just uptime, but measurable business outcomes.

​

​

Over 30 Years of Growth and Innovation

​

• 1990: Founded in the UK

• CMS Group was established with a focus on providing reliable, client-centric IT support to local businesses. Our reputation was built on engineering excellence and long-term relationships.

​

• 2000s: Deepening Industry Specialisms

• We developed profound expertise in demanding sectors, becoming the go-to IT support partner for brands like Village Hotels for over 28 years. This experience in complex, 24/7 environments honed our skills in delivering truly resilient solutions.

​

• 2020s: The Power of Partnership & Scale

• To meet the demands of our clients' global ambitions, we joined Lyra Technology Group. This strategic affiliation transformed our capabilities, giving us a global innovation engine and the resources to deliver truly scalable IT solutions, removing all IT-related barriers to growth for our partners.

​

Today, our team of over 40 UK-based experts combines decades of experience with the power of a global technology collective, offering the perfect blend of personalised partnership and enterprise-level scale.

​

​

Why Leading Organisations Choose CMS Group

 

We have engineered our service to solve the most common frustrations businesses have with IT partners. Our value is delivered through three non-negotiable commitments.

​

1. Inclusive Strategic Leadership (vCIO)

Unlike other providers who treat high-level strategy as a costly add-on, we believe it's essential. Every CMS Group support client is assigned a dedicated Strategic Account Manager and a vCIO. They work with you to build and manage your IT roadmap, align budgets with objectives, and ensure every technology decision drives your business forward. This service is included as standard.

​

2. Radical Transparency and Control (CMS Ether)

We built our proprietary client portal, CMS Ether, to eliminate the lack of visibility that plagues the IT industry. This powerful platform, built on Microsoft Power Platform, provides a single pane of glass for everything: live support ticket tracking, project progress, asset management, risk registers, and your strategic roadmap. It's transparency, delivered.

​

3. Guaranteed Performance and Scalability

Our service is backed by market-leading metrics - 99.94% SLA attainment, an 18-second average call answer time, and an 87% first-contact resolution rate. Powered by our affiliation with Lyra Technology Group, we have the proven infrastructure and expertise to scale with you, from a single UK office to a multi-continent enterprise.

​

​

Our Core Values

Our values are not just words on a page; they are the principles that guide our actions, our partnerships, and our commitment to delivering excellence.

​

• Client-Centric Partnerships: Your success is the sole measure of our success.

• Uncompromising Expertise: We invest continuously in the skills of our UK-based team.

• Proactive by Design: We anticipate challenges and solve them before they impact your business.

• Commitment to Excellence: We hold ourselves accountable to the highest standards, proven by our industry-leading metrics.

• Innovation that Matters: We leverage technology to create practical, real-world advantages for you.

• Scalability & Adaptability: Our solutions are built to grow and evolve with your organisation.

• Transparency & Empowerment: We give you the data and control you need to lead with confidence.

​

​

Let's Build Your Future, Together.

 

Choosing an IT partner is more than a technical decision; it's a strategic one. If you are ready to work with a premium MSP that offers proven expertise, a global reach, and a genuine commitment to your growth, then we are ready to talk.

​