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INFRASTRUCTURE
SUPPORT

Highly technical proactive IT Support of your IT Infrastructure & Networks, such as - servers, storage, network, backups, security, 365, etc. 

24/7/365

Available up to 24/7/365 (including bank holidays and Christmas day).

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Change Control

Change Advisory Board - reviewing any changes to your environment to mitigate unforeseen issues. 

Network Operations Center (NOC)

Leveraging monitoring technology and proactive support, keeping a finger on the pulse to mitigate issues.

Technical Safety Net

Giving internal-IT teams a specialist team of colleagues to assist with any questions.

Nationwide & Global

With engineers located around the country, and partners globally, we commit to an SLA onsite and remote. 

Proactive Management

Proactive managed service and remediation actions to resolve issues and mitigate against.

Backed by the best-of-breed technology

RMM: Connectwise Automate

Software deployed on servers and end user devices, enabling huge benefit, some examples being:

  • Self Heal: we develop scripts to automatically fix faults.

  • Patching: Microsoft & 3rd party applications.

  • Management: Deploy software, change policies, etc. 

  • Security: Ransomware protection, DLP protection, etc.

  • Reporting: Perfomance/Stability/Security, etc

Dashboards: Brightgauge

Live, customisable and interactive dashboard (client facing) pulling API's from multiple sources, such as:

  • Tickets: e.g. number of tickets raised today, any priority tickets open, trend analysis, etc.

  • RMM: e.g. devices with out of date patching or AV, unsupported OS's, etc

  • Licenses: Active subscriptions

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Knowledgebase: Passportal

Secure documentation, and password management solution which integrates with support solutions and can be shared with internal IT for collaboration and a single location of documentation. 

Support Portal

For users and clients to log in to view:

  • Support tickets

  • Invoices

  • Complete forms (e.g. starters)

  • View projects (and progress)

  • and more

Monitoring: PRTG

For users and clients to log in to view:

  • Support tickets

  • Invoices

  • Complete forms (e.g. starters)

  • View projects (and progress)

  • and more

Harvie Rollins, Head of IT at English Lakes Hotels

Case Study

“For any operators looking for a hospitality-centric IT support and solutions provider, that will actually become part of your extended team and not just another faceless contact for your staff,

CMS should be the first call you make, top of the list.”

reach
US

0203 404 4700
hello@cms-group.net
 

HEAD OFFICE
Suite 6 & 12, Manor Court,
Salesbury Hall Road,
Ribchester, PR3 3XR

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US

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