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CMS Group Ltd

Technology Management Consultancy. Technology, run with intent. Since 1990.

0203 404 4700hello@cms-group.net
United Kingdom

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Back to Case Studies
AviationAviation Operations

Aviation Operator

Aviation

6 Years Partner250 employeesUnited Kingdom (London)Mid-Market (101-1000)

Bespoke

Complaint management application

The Challenge

Understanding the problem is the first step to solving it.

Manual processes for handling pilot complaints and tracking aircraft on runway causing operational inefficiencies.

Our Solution

How we approached the transformation.

Built bespoke web application for public pilot complaints and implemented smart vision to identify and track planes on runway.

Services Delivered

Process AutomationData Analytics & Reporting

Measurable Outcomes

Real results that demonstrate the impact of strategic technology governance.

Bespoke

Complaint management application

Smart Vision

Aircraft tracking system

Automated

Previously manual processes

Real-time

Runway visibility

Related Success Stories

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100%

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English Lakes Hotels

Hospitality

Flagship
HospitalityMid-Market5+ years

5

Hotels supported

300 employeesUnited Kingdom
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Healthcare Provider

Healthcare

Flagship
HealthcareMid-Market10+ years

5 weeks → 7 minutes

Patient intake time

300 employeesUnited Kingdom
Read case study
Limited consultancy slots available

Ready to Transform Your IT? for mid-market organisations

See how Aviation Operator achieved Bespoke complaint management application.

Free Maturity AuditTalk to Our Team

100+

Organisations Trust Us

98%

Client Retention

ISO 27001Cyber Essentials Plus5-Star Support

Ready to Write Your Success Story?

Start with a free maturity assessment and discover how CMS Group can deliver measurable impact for your organisation.

Take Maturity AuditTalk to Our Team