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CMS Group Ltd

Technology Management Consultancy. Technology, run with intent. Since 1990.

0203 404 4700hello@cms-group.net
United Kingdom

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ISO 27001

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ISO 9001

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Lyra Technology Group

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© 2026 CMS Group Ltd. All rights reserved.

Registered in England and Wales · Company no. 02513535

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  1. Industries
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  3. Manufacturing
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  5. Service Desk & User Administration

Manufacturing

Service Desk & User Administration

Service Desk & User Administration for Manufacturing

Starters, leavers, and everything in between

Comprehensive user lifecycle management handling joiners, movers, and leavers alongside day-to-day service requests. We manage access, licences, and permissions so your team can focus on their actual work.

Speak to a Manufacturing SpecialistAssess strategic maturity

How Service Desk & User Administration Addresses Manufacturing Challenges

  • OT/IT convergence
  • Legacy machinery integration
  • Supply chain visibility
  • Energy management
  • Quality control systems

Manufacturing organisations often face these challenges. Our Service Desk & User Administration service addresses them through strategic governance, transparent delivery, and sector-specific execution.

What We Offer

Comprehensive user lifecycle management handling joiners, movers, and leavers alongside day-to-day service requests. We manage access, licences, and permissions so your team can focus on their actual work.

User Lifecycle Management

Automated onboarding and offboarding

View full Service Desk & User Administration service details

Manufacturing Success Stories

Engineering Company

Manufacturing

ManufacturingMid-Market10+ years

Modern

Platform replacement

180 employeesUnited Kingdom / Global
Read case study

Emerson & Renwick

Manufacturing

ManufacturingMid-Market10+ years

180

Employees globally

180 employeesUnited Kingdom / Global
Read case study
More Manufacturing case studies

Relevant compliance and frameworks for Manufacturing: ISO 27001, Cyber Essentials Plus, NIS Regulations, Industry 4.0 Standards.

Ready to discuss Service Desk & User Administration for your Manufacturing organisation?

Speak to a strategist or assess strategic maturity to prioritise the next actions.

Take the maturity auditSpeak to the team

100+ organisations on the model. Multi-decade partnerships, not transactional contracts.

2-minute assessmentInstant resultsIndustry benchmarksNo commitment