IT Service Desk & User Administration | CMS Group | CMS Group

Operate

Service Desk & User Administration

Starters, leavers, and everything in between

Comprehensive user lifecycle management handling joiners, movers, and leavers alongside day-to-day service requests. We manage access, licences, and permissions so your team can focus on their actual work.

Operational Excellence

Discuss Service Desk & User Administration Assess strategic maturity

Available in:

London Manchester Birmingham Leeds Bristol Edinburgh+ nationwide

Same day

New starter readiness

100%

Offboarding completion

Full audit

Access trail maintained

Challenges We Solve

Delayed onboarding affecting productivity
Security gaps from incomplete offboarding
Licence sprawl and wasted spend
Inconsistent access provisioning
Poor visibility of user entitlements

Our Approach

Our structured user administration processes ensure new starters have everything they need from day one, while leavers are securely offboarded with full audit trails. Automated workflows reduce errors and accelerate delivery.

What You Get

Dedicated support team
Full visibility via CMS Strata
Regular service reviews

Also in this area

Specific Solutions

Within Service Desk & User Administration, we offer the following solutions calibrated to different operating contexts.

User Lifecycle Management

Automated onboarding and offboarding

Structured processes for joiners, movers, and leavers with automated provisioning, consistent access, and complete audit trails.

Key Features

Automated provisioning — New users ready in hours, not days
Role-based access — Consistent permissions by job function
Secure offboarding — Complete access removal with audit
Licence management — Optimise software spend
Self-service portal — Common requests without waiting

Ideal For

Organisations with regular staff turnover requiring consistent, auditable user management.

Microsoft EntraOkta

Per user/month

Learn more

See How We've Helped

Discover how we've delivered results for organisations like yours across our service areas.

View case studies

See how we help your industry

Finance Healthcare Hospitality Legal Manufacturing

Related Service Areas

24/7/365 IT Support

Round-the-clock support with 18-second average response time

Technical Services

Infrastructure expertise when you need it most

Field Engineering

Nationwide onsite support when remote isn't enough

Ready to run with intent?

Assess your service desk & user administration maturity in 2 minutes, then align priorities and governance actions with a specialist.

Assess Service Desk & User Administration maturity Speak to a Specialist Calculate Risk Exposure

Strategic Technology Insights