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CMS Group Ltd

Technology Management Consultancy. Technology, run with intent. Since 1990.

0203 404 4700hello@cms-group.net
United Kingdom

Strategic Technology Insights

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Registered in England and Wales · Company no. 02513535

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  1. Services
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  3. Modernise
  4. /
  5. Voice & Communications
  6. /
  7. Auto Attendants, Call Queues & Switchboard Design

Voice & Communications

Auto Attendants, Call Queues & Switchboard Design

Professional call handling in Teams

Design and configuration of auto attendants, call queues, and switchboard-style routing so callers reach the right people and teams without delay.

Microsoft Teams Phone
Get a QuoteView Voice & Communications

What's Included

Auto attendants

IVR and menu options

Call queues

Queue and overflow rules

Switchboard design

Reception and hunt groups

Business hours

Schedules and after-hours handling

Reporting

Call volume and queue metrics

Ideal For

Organisations requiring structured call routing and reception in Teams.

Pricing Model

Project-based

Contact us for a detailed quote based on your specific requirements.

Typical engagement: we'll scope your needs and provide a transparent proposal, no obligation.

Request pricing

Ready to run with intent?

Assess IT maturity in 2 minutes, then discuss Auto Attendants, Call Queues & Switchboard Design with a specialist and lock your next priorities.

Assess strategic maturityGet a QuoteCalculate Risk Exposure