Co-Managed Service Desk

Shared queue and agreed escalation

Shared service desk with defined escalation to your internal team: we handle first-line and agreed L2, you retain control of specialist or business-specific work. Clear SLAs and handoff.

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What's Included

Shared queue

Tickets in one place

Escalation matrix

Who handles what

SLAs

Response and resolution targets

Handoff

Clean escalation to internal team

Reporting

Volume and performance

Ideal For

Internal IT teams wanting to offload L1/L2 and focus on strategic work.

Pricing Model

Per user/month

Contact us for a detailed quote based on your specific requirements.

Typical engagement: we'll scope your needs and provide a transparent proposal, no obligation.

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Ready to run with intent?

Assess IT maturity in 2 minutes, then discuss Co-Managed Service Desk with a specialist and lock your next priorities.

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Strategic Technology Insights