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CMS Group Ltd

Technology Management Consultancy. Technology, run with intent. Since 1990.

0203 404 4700hello@cms-group.net
United Kingdom

Strategic Technology Insights

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Lyra Technology Group

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© 2026 CMS Group Ltd. All rights reserved.

Registered in England and Wales · Company no. 02513535

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  1. Services
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  3. Operate
  4. /
  5. Co-Managed IT
  6. /
  7. Co-Managed Service Desk

Co-Managed IT

Co-Managed Service Desk

Shared queue and agreed escalation

Shared service desk with defined escalation to your internal team: we handle first-line and agreed L2, you retain control of specialist or business-specific work. Clear SLAs and handoff.

Get a QuoteView Co-Managed IT

What's Included

Shared queue

Tickets in one place

Escalation matrix

Who handles what

SLAs

Response and resolution targets

Handoff

Clean escalation to internal team

Reporting

Volume and performance

Ideal For

Internal IT teams wanting to offload L1/L2 and focus on strategic work.

Pricing Model

Per user/month

Contact us for a detailed quote based on your specific requirements.

Typical engagement: we'll scope your needs and provide a transparent proposal, no obligation.

Request pricing

Ready to run with intent?

Assess IT maturity in 2 minutes, then discuss Co-Managed Service Desk with a specialist and lock your next priorities.

Assess strategic maturityGet a QuoteCalculate Risk Exposure