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Operate
Augment your team with specialist capability
Flexible shared-responsibility model for organisations with internal IT teams. We provide the depth and coverage you need while your team retains control of strategy and day-to-day operations.
Available in:
Flexible
Engagement models
Defined
Responsibility boundaries
Seamless
Team integration
We work alongside your internal team, filling capability gaps and providing surge capacity when needed. Clear boundaries and responsibilities ensure smooth collaboration without stepping on toes.
Also in this area
Within Co-Managed IT, we offer the following solutions calibrated to different operating contexts.
Shared queue and agreed escalation
Shared service desk with defined escalation to your internal team: we handle first-line and agreed L2, you retain control of specialist or business-specific work. Clear SLAs and handoff.
Internal IT teams wanting to offload L1/L2 and focus on strategic work.
Shared tooling, clear responsibilities
Infrastructure and patch management delivered alongside your team: we run monitoring and patching with shared tooling; responsibilities are clearly defined so nothing falls between the cracks.
Internal teams wanting infrastructure and patch support with clear boundaries.
Cover when your team is not available
Out-of-hours and holiday cover for internal IT teams: we provide defined cover so critical issues are handled when your team is off, with clear escalation and handback.
Internal IT teams needing cover for evenings, weekends, or holidays.
Discover how we've delivered results for organisations like yours across our service areas.
View case studiesAssess your co-managed it maturity in 2 minutes, then align priorities and governance actions with a specialist.