Co-Managed IT

Augment your team with specialist capability

Flexible shared-responsibility model for organisations with internal IT teams. We provide the depth and coverage you need while your team retains control of strategy and day-to-day operations.

Operational Excellence

Discuss Co-Managed IT Assess strategic maturity

Available in:

London Manchester Birmingham Leeds Bristol Edinburgh+ nationwide

Flexible

Engagement models

Defined

Responsibility boundaries

Seamless

Team integration

Challenges We Solve

Internal team stretched too thin
Gaps in specialist skills
No out-of-hours coverage
Difficulty retaining IT staff
Need for independent expertise on projects

Our Approach

We work alongside your internal team, filling capability gaps and providing surge capacity when needed. Clear boundaries and responsibilities ensure smooth collaboration without stepping on toes.

What You Get

Dedicated support team
Full visibility via CMS Strata
Regular service reviews

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Specific Solutions

Within Co-Managed IT, we offer the following solutions calibrated to different operating contexts.

Co-Managed Service Desk

Shared queue and agreed escalation

Shared service desk with defined escalation to your internal team: we handle first-line and agreed L2, you retain control of specialist or business-specific work. Clear SLAs and handoff.

Key Features

Shared queue — Tickets in one place
Escalation matrix — Who handles what
SLAs — Response and resolution targets
Handoff — Clean escalation to internal team
Reporting — Volume and performance

Ideal For

Internal IT teams wanting to offload L1/L2 and focus on strategic work.

Per user/month

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Co-Managed Infrastructure & Patch

Shared tooling, clear responsibilities

Infrastructure and patch management delivered alongside your team: we run monitoring and patching with shared tooling; responsibilities are clearly defined so nothing falls between the cracks.

Key Features

Shared tooling — Monitoring and patch platform
Responsibility matrix — RACI for infra tasks
Patch management — OS and third-party patching
Monitoring — Alerts and health checks
Change coordination — CAB and out-of-hours

Ideal For

Internal teams wanting infrastructure and patch support with clear boundaries.

Fixed monthly

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Out-of-Hours & Holiday Cover

Cover when your team is not available

Out-of-hours and holiday cover for internal IT teams: we provide defined cover so critical issues are handled when your team is off, with clear escalation and handback.