Technology Management Consultancy. Technology, run with intent. Since 1990.

United Kingdom

Strategic Technology Insights

Monthly analysis for technology leaders. Zero spam, unsubscribe anytime.

Services

Quick quote
Operate
Secure
Modernise
Transform
Capabilities
All Services

Locations

London
Manchester
Birmingham
Leeds
Bristol
Edinburgh
Scotland
North West

Industries

Hospitality
Legal
Finance
Healthcare
Manufacturing
Other sectors?

Operating model

StrategyOS
CMS Strata
Tools
Maturity Audit
Risk Calculator

Company

About CMS
Why CMS
Resource Hub
Guides
Careers
Refer a peer
Community
Contact

ISO 27001

Certified

ISO 9001

Certified

Cyber Essentials Plus

Accredited

Lyra Technology Group

Member

Registered in England and Wales · Company no. 02513535

Managed Support Essential | CMS Group | CMS Group

Services
/
Operate
/
24/7/365 IT Support
/
Managed Support Essential

24/7/365 IT Support

Managed Support Essential

Core IT support for growing businesses

Comprehensive IT support covering your users and infrastructure with our signature response times. Ideal for organisations ready to outsource IT support entirely.

Get a Quote View 24/7/365 IT Support

What's Included

24/7/365 helpdesk access

Phone, email, and portal support around the clock

18-second average response

Industry-leading pickup times

Remote troubleshooting

Most issues resolved without site visit

Ticket management

Full visibility via client portal

Monthly reporting

Performance metrics and trends

Ideal For

SMBs with 20-100 users seeking reliable, responsive IT support without building an internal team.

Pricing Model

Per user/month

Typical engagement: we'll scope your needs and provide a transparent proposal, no obligation.

Request pricing

Ready to run with intent?

Assess IT maturity in 2 minutes, then discuss Managed Support Essential with a specialist and lock your next priorities.

Assess strategic maturity Get a Quote Calculate Risk Exposure