Business Systems & Integration

ERP, CRM, data platforms, and connected workflows

Advisory and delivery support for business systems: ERP and CRM selection and implementation, integration and workflow connectivity between systems, and reporting layer or data warehouse builds so your line-of-business systems work together and deliver insight.

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Available in:

London Manchester Birmingham Leeds Bristol Edinburgh+ nationwide

Advisory

ERP/CRM and platform guidance

Integration

Connect systems and workflows

Data layer

Reporting and warehouse

Challenges We Solve

ERP/CRM projects need independent advice
Systems don't talk to each other
Data locked in silos
Reporting is manual or inconsistent
Integration projects overrun or under-deliver

Our Approach

We provide advisory and hands-on delivery for business systems and integration: from ERP/CRM advisory and implementation support to integration builds and data platform or warehouse design. We focus on connectivity, data flow, and reporting so you get a coherent system landscape.

What You Get

Dedicated support team
Full visibility via CMS Strata
Regular service reviews

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Specific Solutions

Within Business Systems & Integration, we offer the following solutions calibrated to different operating contexts.

ERP/CRM Advisory & Delivery Support

Selection, implementation, and optimisation

Advisory and delivery support for ERP and CRM: requirements, vendor shortlisting, implementation oversight, and post-go-live optimisation so you make the right choices and land projects successfully.

Key Features

Requirements and options — What you need and what fits
Vendor shortlisting — Objective evaluation
Implementation support — Project and technical oversight
Integration design — How ERP/CRM connects to rest of estate
Optimisation — Post go-live tuning

Ideal For

Mid-market organisations implementing or refreshing ERP or CRM.

Project-based

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Integration & Workflow Connectivity

Connect your line-of-business systems

Design and build of integrations and workflow connectivity between ERP, CRM, M365, and other line-of-business systems—so data flows consistently and processes are automated across systems.

Key Features

Integration design — Data flows and APIs
Workflow connectivity — Process automation across systems
Middleware or custom — Right approach for each connection
Error handling — Resilience and monitoring
Documentation — Integration and support

Ideal For

Organisations with multiple systems that need to work together.

Project-based

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Reporting Layer & Data Warehouse Build

Single source of truth for reporting

Design and build of reporting layer, data model, or data warehouse—pulling from ERP, CRM, and other sources—so you have consistent reporting and self-service analytics.