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CMS Group Ltd

Technology Management Consultancy. Technology, run with intent. Since 1990.

0203 404 4700hello@cms-group.net
United Kingdom

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  1. Services
  2. /
  3. Operate
  4. /
  5. ISP & Vendor Management

Operate

ISP & Vendor Management

We manage your suppliers so you don't have to

Full third-party vendor management covering internet service providers, telephony, and other technology suppliers. We coordinate, escalate, and hold vendors accountable on your behalf.

Operational Excellence
Discuss ISP & Vendor ManagementAssess strategic maturity

Available in:

LondonManchesterBirminghamLeedsBristolEdinburgh+ nationwide

Single point

Vendor contact

SLA tracking

Performance monitoring

Contract management

Renewal oversight

Challenges We Solve

  • Hours lost chasing ISP issues
  • No accountability from suppliers
  • Finger-pointing between vendors
  • Contract renewals missed or mismanaged
  • Poor visibility of vendor performance

Our Approach

We become your single point of contact for all third-party technology vendors. Our vendor management team tracks SLAs, manages escalations, and ensures you get what you're paying for.

What You Get

  • Dedicated support team
  • Full visibility via CMS Strata
  • Regular service reviews
  • Proactive recommendations

Also in this area

Specific Solutions

Within ISP & Vendor Management, we offer the following solutions calibrated to different operating contexts.

Connectivity Procurement & Renewals

Leased lines, broadband, failover

Procurement of connectivity—leased lines, business broadband, failover—and management of renewals so you have the right circuits and no surprise contract ends.

Key Features

  • Requirements — Sites and bandwidth
  • Quotes — From appropriate providers
  • Order and install — Coordination with carrier
  • Renewals — Track and re-procure in good time
  • Failover — Secondary connectivity where needed

Ideal For

Organisations procuring or renewing internet connectivity.

Project-based
Learn more

Contract Optimisation & Vendor Consolidation

Fewer suppliers, better terms

Review of technology contracts and vendors with recommendations to consolidate, renegotiate, or switch—so you have fewer suppliers and better terms where it matters.

Key Features

  • Contract review — What you have and when it ends
  • Optimisation — Consolidation and renegotiation
  • Vendor consolidation — Reduce supplier count
  • Benchmarking — Market rates and options
  • Implementation — Support through change

Ideal For

Organisations with multiple technology vendors and contracts.

Project-based
Learn more

Supplier Incident Management

Single point of escalation

We act as your single point of contact for supplier incidents: we log, chase, and escalate with ISPs, carriers, and other technology suppliers so you don't spend hours on hold.

Key Features

  • Single point — You call us, we chase them
  • Log and track — Fault reference and updates
  • Escalation — When suppliers don't respond
  • SLA tracking — Hold suppliers to account
  • Reporting — Faults and resolution times

Ideal For

Organisations wanting one place to escalate supplier faults.

Fixed monthly
Learn more

See How We've Helped

Discover how we've delivered results for organisations like yours across our service areas.

View case studies

See how we help your industry

FinanceHealthcareHospitalityLegalManufacturing

Related Service Areas

24/7/365 IT Support

Round-the-clock support with 18-second average response time

Service Desk & User Administration

Starters, leavers, and everything in between

Technical Services

Infrastructure expertise when you need it most

Ready to run with intent?

Assess your isp & vendor management maturity in 2 minutes, then align priorities and governance actions with a specialist.

Assess ISP & Vendor Management maturitySpeak to a SpecialistCalculate Risk Exposure