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CMS Group Ltd

Technology Management Consultancy. Technology, run with intent. Since 1990.

0203 404 4700hello@cms-group.net
United Kingdom

Strategic Technology Insights

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Back to Case Studies
HospitalityMulti-site HotelsFlagship Partner

Village Hotels

Hospitality

31+ Years Partner4,108 employeesUnited KingdomEnterprise (1000+)

0%

Downtime reduction in 3 months

The Challenge

Understanding the problem is the first step to solving it.

Frequent network outages impacting guest experience across 34+ sites with 4,000+ employees.

Our Solution

How we approached the transformation.

Network optimisation with SD-WAN deployment, centralised monitoring, and 24/7 proactive support with 18-second response time.

Services Delivered

24/7/365 IT SupportService DeskNetwork & ConnectivityManaged SOC & SIEM

Measurable Outcomes

Real results that demonstrate the impact of strategic technology governance.

Primary

0%

Downtime reduction in 3 months

0+

Sites standardised

0

Employees supported

Since 1995

Continuous partnership

“CMS are specialists in their field which makes it easier to work with them. They also understand what we are trying to do and take away the support issues, enabling us to concentrate on the big picture.”

IT Director, Village Hotels

IT Director

Village Hotels

Hospitality

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Hotels supported

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Limited consultancy slots for Q1

Transform Your Hotel's IT Operations at enterprise scale

See how Village Hotels achieved 75% downtime reduction in 3 months.

Free Maturity AuditTalk to Our Team

100+

Organisations Trust Us

98%

Client Retention

ISO 27001Cyber Essentials Plus5-Star Support

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